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Oak253
New Participant
November 9, 2025
Question

Meta Vanguard won’t update to version 19.2

I have the black and gold Oakley vanguards and it will not update to 19.2 and is stuck at update 17.0. Is there a way to fix that? I’ve tried all of the fixes and it’s still not working.

    7 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    November 10, 2025

    Hi there,

     

    We understand your Oakley Vanguard glasses won't update. We'd like to encourage you to submit a bug report so that our engineers can have a closer look at this and clear up any errors that may have popped up. 

     

    Alongside this, for us to further investigate, we'd love for you to come to private messages:

     

    Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Panther16
    New Participant
    January 7, 2026

    Hi Meta team. Can someone from your team give as an info? I would like to know if I have to ask for hardware replacement of not. Thanks

    Panther16
    New Participant
    December 26, 2025

    I have the same issue. I´m on version 17, but I cannot update to the newer version. I have HTSN glasses as well and these are updated to version 21. Can someone help me? Thanks

    DCrocket
    New Participant
    December 26, 2025

    I have the sale issue

     

    Malinares
    New Participant
    December 30, 2025

    I have the same issue in Spain. New Oakley Vanguard glasses and the meta app say that the glasses are in the latest version =17. What about the v21 in Spain? And what about versions between 17 and 21?

    BlackbirdRS
    New Participant
    December 31, 2025

    I have the same problem also here in Brazil, stuck in version 17 since I bought it and keep saying I have the latest version…

    issaquahbg
    New Participant
    January 7, 2026

    I have the same problem.  My Vanguards indicate that I have the latest software = V17.  I believe it should be V21.  I've tried all the suggested methods to force updates with no luck.  Many of the V21 features are available in my settings.  Like some of the other replies, I have several pairs of meta glasses, inc. Oakley HSTN and Ray Ban Wayfarers.  They indicate they've been updated to V21.  My Vanguards are stuck on V17.

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