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New Participant
July 16, 2025
Solved

Microphone Not Working on RayBan Meta Glasses One Month Old

  • July 16, 2025
  • 22 replies
  • 4792 views

Hi everyone, I’m having an issue with my Ray-Ban Meta smart glasses, and I’m hoping someone here might have a solution or similar experience.  I bought the glasses just last month, and everything worked fine initially. But recently, the microphone completely stopped working. I’ve gone through all the standard troubleshooting steps, including:  - Factory reset  - Verified microphone permissions in the Meta View app  - Tried voice commands and capture (no response)  - Cleaned the mic ports carefully  - Re-paired the glasses with my phone  - Updated all apps and firmware  - Deleted app and reinstalled   Despite all this, nothing has fixed it. I contacted Meta support, and they walked me through the same steps, but the issue remains. Audio still plays through the speakers fine, it’s only the mic that’s dead, sometimes when recording a video the sound sounds robotic and can’t understand a word. The frustrating part is I paid with Apple Cash, so I don’t have a traditional receipt, but I do have a screenshot of the transaction.  Has anyone experienced this? Did Meta replace your glasses under warranty without a printed receipt? Any tips for getting a fast replacement? Or is there a fix to this?  Thanks in advance! 

    Best answer by CentralTex

    Have checked the main mic on the nose bridge? That can get clogged.  Shine a flashlight to check hole.

    22 replies

    New Participant
    August 16, 2026

    Bonjour jai le même problème avec le micro, il ne fonctionne plus. J'ai tout essayé ( nettoyage du microphone,  redémarrage, réinitialiser en mode usine . J'ai fais tout ce qu'on m'a demandé de faire ) mais ca ne fonctionne pas. J'ai acheté mes lunettes aux ÉTATS-UNIS le 8 juillet 2026  mais je vis en Guadeloupe (FRANCE ) . Je ne sais pas comment faire pour faire fonctionner la garantie. J'ai la facture d'achat et la boîte. Du coup les lunettes sont inutilisable. J'ai appelé le magasin où j'ai acheté les lunettes et ils m'ont dit de contacter meta sauf que ca me dit que mon numéro de série est pas pris en charge. Je ne sais plus quoi faire . MERCI POUR VOTRE AIDE