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MoonstoneWolf7
Up and Coming
October 8, 2024
Solved

More Rayban Issues

I got the V9 update but why did you remove the female voice?  I would think in the United States with discrimination laws on everything you would ensure that we had the female voice.  As an old woman I feel more comfortable listening to a female voice.  So what gives?  And I wish there was a simple way to record what I'm seeing and hearing to better troubleshoot because Once I ask Meta to record, Meta doesn't respond until I stop recording.  And Screen Record on phone doesn't pick up any external sounds.  I need help with this.  

MetaStoreHelp
MetaStoreHelpAnswer
Community Manager
October 8, 2024

Hi MoonstoneWolf7, 

 

Thank you for getting back to us and we fully understand your frustration. If you haven't already tried, here are a few steps we'd like you to try:

 

  1. Open the Meta View app on your phone.
  2. Tap Settings in the bottom right.
  3. Tap Voice commands.
  4. Tap Language and voice.
  5. Tap the play button to hear the voice options. When you've found the voice that you want, tap the checkbox next to it, then tap Save.


Please let us know if these options work for you. We look forward to hearing from you. 

 

If the problem persists, we can certainly take a look at this for you. We invite you to message us privately, so we can investigate further. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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5 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
October 8, 2024

Hi there MoonstoneWolf7 

 

Thank you for reaching out with this issue. 

 

Unfortunately we are unable to help with all issues on smart glasses. Please reach out to Ray-Ban Support for warranty support here: https://www.ray-ban.com/usa/contact-us.

 

We hope this has helped and that you have a wonderful day.
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
MoonstoneWolf7Author
Up and Coming
October 8, 2024

So great, you send me to a link that is not working.  You sell these glasses.  Why can't you provide some support.  

MoonstoneWolf7Author
Up and Coming
October 8, 2024

Why are you tagging these as Rayban Stories?  My glasses are the new Skyler brand that came out a few months ago.

MetaStoreHelp
MetaStoreHelpAnswer
Community Manager
October 8, 2024

Hi MoonstoneWolf7, 

 

Thank you for getting back to us and we fully understand your frustration. If you haven't already tried, here are a few steps we'd like you to try:

 

  1. Open the Meta View app on your phone.
  2. Tap Settings in the bottom right.
  3. Tap Voice commands.
  4. Tap Language and voice.
  5. Tap the play button to hear the voice options. When you've found the voice that you want, tap the checkbox next to it, then tap Save.


Please let us know if these options work for you. We look forward to hearing from you. 

 

If the problem persists, we can certainly take a look at this for you. We invite you to message us privately, so we can investigate further. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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