MRBD ongoing issues

I am writing to formally escalate my ongoing issues regarding the Neural Handwriting feature and the new app design, and to express my extreme frustration with how this situation has been handled.

According to your public announcements, the Neural Handwriting feature has been released to "everyone." However, I still do not have access to it. When I previously contacted support, I was repeatedly told by your team (including in correspondence on July 12, July 21, and July 25) that the feature was restricted to users located within the United States.

This directly contradicts your public messaging. Furthermore, I purchased this device while in the United States, only to find that its core features are artificially limited simply because I am now using it back home in Australia. It is incredibly frustrating to invest in a product under the assumption of full functionality, only to have those features disabled based on my geographic location.

While I understand that your Terms of Service allow for the modification of services, advertising a feature as globally available while silently restricting it by region is misleading. Under the Australian Consumer Law (ACL), consumers are entitled to accurate representations of what a product can do.

I am formally requesting that the Neural Handwriting feature and the new app design be enabled on my account. If this is a phased rollout, I require a specific timeline for when I can actually use the features I paid for.