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SairamChetla
New Participant
September 26, 2026
Question

Muse account disconnected after “This wasn't me” need account recovery

  • September 26, 2026
  • 3 replies
  • 287 views

I'm experiencing issue with MUSE App, in my case I accidentally selected “This wasn't me” during the security prompt.

My existing Muse account was then disconnected, and Muse says it was disconnected to protect my information. The ticket/support mechanism isn't resolving the issue.

I still have full access to my Instagram/Meta account. I need my existing Muse account / Secure VM restored, not a new Muse account.

Could someone from Meta please escalate this to the Muse account/identity or engineering team? I can provide my account information and screenshots privately.

    3 replies

    siribots
    New Participant
    September 28, 2026

    Same issue. Did you Muse back to normal now? Please let me know the latest updates.

      dantelargentino
      New Participant
      September 29, 2026

      Same issue here since 29 Sept - Muse disconnected and the ticket form fails every time (403). I'm a paying Muse Power subscriber with my business set up on Muse. Full details and my in-app bug ID are in my thread in this board: "Paying Muse Power subscriber - Muse disconnected, ticket form fails (403), business impacted". Tip: in Muse, Settings > Help and support > Report an issue does go through even while disconnected.

        timramey3
        New Participant
        October 6, 2026

        Same here. I told Muse to upload a video to all of my socials and the instant it started to do it, my account was disconnected. This happened on 10/4/26 around 945 at night. It is now 10/6/26 around 1100 in the morning and I still haven't gotten my Muse back yet. I feel bad for people that have their businesses set up in Muse. I am trying to get there and it is frustrating that Meta severed my account without even asking me first. I am a paying customer as well. When I asked another AI if I or others were to actually lose money because their account was disconnected for an illegitimate reason, if we could sue for lost money or for paying for a product and not getting anything in return when we clearly have not violated any terms of use or any other agreement; the AI told me no. Those agreements are binding and completely protect Meta. So, why should Meta care and get our accounts back. We can't sue them.

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        Report submitted Thank you for helping us improve. We'll look into this. Bug ID: 1658639775936488

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