Muse agent stuck on "Connecting..." — cannot download agent data export

Hi, I need help with one of my Muse accounts.

One of my Muse accounts has been stuck on "Connecting..." indefinitely
on the web app (muse.ai). My other account works fine on the same
computer and network, so this looks account-specific.

What I've tried: incognito window, clearing site data and cache for
muse.ai, disabling extensions, and reloading multiple times.

Browser console shows:
- /api/checkout/stripe/publishable-key: Failed to load resource (403)
- [useDownloadHatchDataExport] Failed to download agent data export
- /monitoring: Failed to load resource (429)

Because the agent won't connect, I cannot use "Download your agent
data" to export my chats and files. Could a Community Manager please
check my account status or help me export the data?

Thank you.