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New Participant
May 22, 2026
Question

New mobile - 2-factor-authentication

Hi,

I got a new mobile and number and do not have access to the old one anymore. I had 2-factor-authenticaton enabled and now I cannot login to my account, because meta sends the code to the old number.

When I try to log in, there are no other options, only the sms to the old number. I got no backup codes. I have a pair of Ray Ban Meta Glasses I cannot use anymore because I cannot log in.

How can I fix this? Or is there a valid Meta Support email adress where I can search for help?

Thanks!