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Hamlet451
New Participant
October 10, 2025
Question

NO Live AI on the latest Firmware

So, I am a member of the early access program, I live in Texas, USA. I used to have Live AI on my Meta Ray-ban Gen 1.  About June its no longer on my glasses. Like I try and activate it and AI tells me its not on my glasses.

 

I have reset, unpaired, actually replaced my glasses TWICE(due to breaking them and also having a pair that would not power on) and still no LIVE AI. WTH Meta!!! 

I am on firmware 19.1   Please help. I have posted several times on Reddit but no solutions yet.  Only thing I have heard is not all features are rolled out. But I mean come on! we are at version 19.1 now, didn't Live AI come out of early access with like version 18? 

5 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
October 10, 2025

Hi Hamlet451

 

Thank you for bringing this issue to our attention. We understand you might feel a bit confused as to why you have no access to Live AI when you are a member of the early access program and you I live in Texas, USA. (Which is a supported region). We appreciate that you have already tried some of the TB steps on your own but you still have no access to this feature. 

 

As you may be aware, we are rolling out these new features gradually, which is a common practice designed to ensure stability and a positive user experience. Since you have already exhausted all the possible TB steps, we think it is more likely that the feature is not yet available to you due to the gradual rollout.

 

However, if you think there is a problem with your Glasses software, we recommend submitting a bug report. This will help our engineers to collect the necessary information to improve the software.

 

Make sure that you include as much detail about the problem as possible in your report. Information such as the kind of phone you were using, what you were doing when the problem occurred and adding a screenshot may help us address the issue.

 

To report that something isn't working on the Meta AI app:

 

  1. Open the Meta AI app.
  2. Tap your profile picture in the top right.
  3. Tap Help & support.
  4. Tap Submit a report.
    Describe your issue.
  5. Select the category that best matches your issue and add any screen shots by tapping Add images.
  6. Tap Next.
  7. From here, you can choose to share your diagnostics.
  8. Tap Share and send report to share your diagnostics and send your report or, tap Don't share and send report to send your report without sharing your diagnostics.

Once you've submitted your report, you can check your notifications for updates on your report.

 

We appreciate that this is not the outcome you were hoping for as it doesn't immediately resolve your issue and we do wish that the circumstances were different. Trust us, we want nothing but the best experience for you! Your satisfaction is our top priority and we are committed to helping you improve your experience.

 

Once you have submitted your bug report, please rest assured that our engineers will work actively on your case to provide a solution if the issue lies in your device's software. 

 

Thank you for your continued patience and for being a valued customer.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hamlet451Author
New Participant
October 10, 2025

Thank you, Will submit a bug report. Is there a way to verify if my user name or account is not on the list of deployed or where I am on the list. If its a issue of not being rolled out. Even if they were to say you should get the feature in Nov or Dec.  At least I would know. 

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 10, 2025

    HI Hamlet451, 

    Once you submit a bug report you can track your progress through your notifications. You can also keep up to date with the latest updates and features here. 

     

    We hope this helps!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      DadOfAFew
      New Participant
      October 12, 2025

      I've heard from Meta that Illinois and Texas are the two states where Live AI isn't working, and it's due to privacy laws in those states. (I'm in the same boat).  It'd be good if that word was officially shared in these forums so users are aware and don't think it's a technical issue with the glasses. Any update on timing to address that issue would be good too.

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