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Jessey2001
New Participant
Nov 4, 2026 9:48 PM UTC
Question

no support

Hello, I’ve been trying to reach a human support representative about my Meta Adventurer Large glasses, but the support chatbot keeps sending me through the same steps.

The device verification form rejects the serial number shown in my Meta AI app.

My glasses have a damaged right hinge and won’t power on. I have irreplaceable videos from Europe stored internally that were never imported.

I’m not seeking a replacement yet. I need to know whether Meta offers any data-preserving hardware repair or recovery option.

Could someone please open a support case or connect me directly with the team responsible for Meta Glasses hardware? I can provide my serial number, proof of purchase, and photos privately.

      2 replies

      Choleni
      Choleni
      Honored Contributor
      Nov 4, 2026 9:57 PM UTC

      Hi ​@Jessey2001 🙂

      You can reach out to support HERE

      Scroll down and click on “orders and returns”, describe your problem in the box and wait for the AI response.

      Then scroll down and click on “this did not resolve my issue”, select AI glasses in the product box... now you’ll get the email, chat and WhatsApp option to contact Meta support.

      charliedaejung
      New Participant
      Nov 5, 2026 1:22 AM UTC

      I had exactly same problems and I purchased a meta glasses in Korea.  My glasses have a damages hinge and I thought it would be easily fixed by just replacing one leg. But they officially denied to repair and  it is not repairable without any explanations. 

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