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caribbeanwavesdr
New Participant
December 6, 2025
Question

Oakley HSTN (left arm sensor/speaker not working)

I’ve had my Oakley Meta glasses for two months, and today the left arm stopped working. The power button on the left arm still turns them on and off, but I don’t understand how it could fail so suddenly from one day to the next. Is this a software bug or a manufacturing defect?

      4 replies

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      December 7, 2025

      Hi there,

       

      We understand you are encountering speaker and sensor issues with your Oakley glasses, we know this could hinder your experience and aim to resolve this. Here are a few troubleshooting steps to get you back on track:

       

      If none of these steps work, please don't hesitate to reach out to us through private messages, we'd be happy to explore alternative options:

       

      Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      We hope to hear feedback from you soon!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      caribbeanwavesdrAuthor
      New Participant
      December 7, 2025

      It looks now like the glasses are not responding to the “Hey Meta” statement, therefore it’s just working manually. 

      seilorjunior
      Participant
      January 15, 2026

       

        zelenkamichael
        Participant
        March 7, 2026

        Hi, after not using my Meta Ray-ban 2 Wayfarer 0298 for a while, I took them out of their case and updated the firmware. The speakers stopped working. I tried everything: restarting, hard reset, disconnecting, restarting my phone, re-pairing, but the glasses still behaved abnormally and occasionally the message "Speakers not working" popped up in the app. Then, by coincidence and a bit out of desperation, I restarted the glasses by holding down the shutter button while turning on the glasses and releasing the shutter button when the LED turned red. I left the glasses on the table and heard "battery ninety percent." I left the glasses on the table and tried to start Spotify. The glasses suddenly started playing. I assume that the new firmware is faulty and that the problem occurs when the user puts the glasses on their head. Is it realistic that someone will look into this? I had custom optical lenses made for the glasses for $500. Thank you for your help and response.

         

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