oakley meta htsn speaker no audio output

Question

My Oakley Meta glasses respond to “Hey Meta AI” (LED/gesture confirms response), pairing works, microphones work, but there is no audio output at all — no AI voice, no shutter sound, no system sounds.This started immediately after the battery fully drained overnight. Charging completed normally, but audio never recovered.This appears to be a hardware audio failure after deep battery discharge. I have already tried restarting, re-pairing, updating, and charging fully.

MetaStoreHelp · Accepted Answer

Hello there, thank you for posting on the forums.

We understand your Meta Oakley glasses audio is no longer after the battery on them was drained. Thank you for trying those troubleshooting steps already. Could you please follow the steps outlined below, to contact us privately? Our team will be able to ask you some questions regarding your issue and get you the best support possible.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

Next, click "Send a Message" to privately message us!

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junaydi · Answer

I experienced a complete audio failure on my Oakley Meta HTSN after the battery drained.

Symptoms:
- No speaker audio
- No shutter sound
- Factory reset did not help

The audio only recovered after keeping the device fully charged (100%) for about 48 hours.
It is also worth noting that Meta Support was unable to provide further assistance due to regional support limitations, as Malaysia is not a supported country under Meta’s current policy.
This appears to be a power management or firmware-related audio lock rather than a permanent hardware failure.

oakley meta htsn speaker no audio output

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