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OneManBand77
New Participant
October 14, 2026
Question

Paid account stuck on "Connecting" for 2 days - other account works fine

 

Hi, my paid Muse account (Google login) has been unable to log in for almost 2 days.

What happens:

  • App: says "try again" then just spins and won't log on
  • Web (muse.ai): stuck on "Connecting..." and spins

What I've tried:

  • Both the app (which I normally use) and web
  • Incognito/private window - signed into only the correct Google account first at accounts.google.com, then tried muse.ai
  • Downloaded Firefox and tried fresh - same "Connecting" spin
  • No VPN running

My other Muse account (different email) logs in and works fine on the same computer and network, so this looks account-specific, not browser or network.

Can someone help unstick the paid account? Happy to provide details privately.

Thanks!

Just swap in any extra detail if they ask, but don't post your actual email addresses publicly — they'll likely ask you to share that privately.

    1 reply

    steve40
    steve40
    Honored Contributor
    October 14, 2026

    AFAIK there’s no official support forum for Muse in place yet. Certainly not in these forums, which are only for AI Glasses and VR headsets. That probably won’t happen until after Muse Charm gets released. You’re wasting your time here, nobody has access to your accounts. You need to contact official Muse support through the official channels, whatever they may be (I have no clue, so don’t ask, lol).

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