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dantelargentino
New Participant
September 29, 2026
Question

Paying Muse Power subscriber - Muse disconnected, ticket form fails (403), business impacted

  • September 29, 2026
  • 2 replies
  • 150 views

Since 29 Sept my Muse shows "Muse is disconnected - We disconnected Muse to protect your information. Submit a feedback ticket to reconnect." The ticket form fails every time with "Something went wrong" (the request returns 403), on desktop, incognito and on my phone over mobile data.

The trigger was a Meta Account security lock after I renamed my business Instagram. I've completed account recovery and Security Checkup is now clean.

I pay for Muse Power and Muse Code High Usage, and my business is set up on Muse, so this is urgent. I've filed an in-app report: Bug ID ***.

2 replies

IceTheory062
New Participant
October 4, 2026

Same issue here. My Muse shows "Muse is disconnected — We disconnected Muse to protect your information. Submit a feedback ticket to reconnect." I've submitted 5 error reports plus the reconnect feedback ticket and haven't received any response.

My Power membership is on the locked account, along with my Facebook profile (now stuck — I get "Can't add profiles" trying to link it anywhere else), my paired devices, and my full business setup. This is urgent.

Has anyone found a workaround, or heard anything from Meta support on this? The in-app ticket is the only channel I've been given and it's gone nowhere.

steve40
steve40
Honored Contributor
October 5, 2026
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