Ray-Ban Meta Gen 1 are unresponsive

Hi everyone,

My Ray-Ban Meta Gen 1 glasses stopped working for an unknown reason and I have been unable to get them working again. The glasses are completely unresponsive. The capture button does not respond at all, and I can no longer connect or sync the charging case with the Meta app.

Here is what I have tried so far:

• The glasses appear to have a full charge.
• The only response I get from the glasses is when I try to restart them and release the capture button - the LED turns red. https://www.meta.com/help/ai-glasses/905490264519056 
• Pressing the capture button normally does nothing. 
• I tried performing a factory reset. According to the instructions, rapidly pressing the capture button 5 times should start the reset process and the LED should begin flashing. However, nothing happens at all. I have repeated the reset procedure multiple times and am confident I am following the instructions correctly.

Regarding the charging case:

• The Meta app cannot detect or sync with the case.
• When I try to put the case into pairing mode, the LED never flashes blue.
• I also tried resetting the charging case by holding the rear button for more than 16 seconds, as described in the instructions. The LED turns white while holding the button, but nothing else happens afterward.
• When the case is connected to a charging cable, the LED is orange.
• When the glasses are placed inside the case, the LED remains orange.
• Unfortunately, the Meta app still cannot detect either the case or the glasses.

Has anyone experienced a similar issue where both the glasses and the charging case became unresponsive at the same time? Any troubleshooting suggestions would be greatly appreciated. Thank you