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New Participant
August 1, 2026
Question

Ray-Ban Meta Gen 2 keeps saying “Please connect phone to the Internet” despite active connection

  • August 1, 2026
  • 2 replies
  • 314 views

My Ray-Ban Meta Gen 2 glasses repeatedly show the error “Please connect your phone to the Internet” whenever I try to use any AI feature — even though my phone has an active, working internet connection (verified by browsing/other apps working fine at the same time).

Has anyone else run into this specific error message while genuinely connected to the internet? Is this a known bug tied to a recent app/firmware update, or could it be a server-side/account authentication issue? Any fixes that worked for you would be appreciated.

2 replies

New Participant
September 3, 2026

I face the same issue 😭😭 I tried fixing it but nothing works

New Participant
October 1, 2026

I had same snafu, after an initial flawless set up but fixed it after re-setting via the app, just re-confirmed all my initial preferences,etc...wish I could offer more clarity but I dont know how it corrected, probably me as I`m a senior! ...loving the glasses though,astonishing.