Ray-Ban Meta Gen 3 — Muse voice option missing in the Muse app

Hi all — hoping someone here can help or has seen this.

I bought the Ray-Ban Meta Wayfarer Gen 3 (RW4011, Matte Black, Transitions Green) on October 7, 2026. The glasses pair and work fine in the Meta AI app — camera, calls, and music all good, and Meta AI voice works on the glasses.

The problem is the Muse app: under Settings > Devices it only lists my iPhone and says it can't load devices, and there's no option to use Muse voice with the glasses. Meta AI + Muse + Instagram/Facebook/Threads are all under one Meta account in Accounts Center, so it's not an account mismatch — the Muse entitlement just doesn't seem to have been pushed to my account.

I've already tried Meta Store Support and Ray-Ban Customer Care (case CRM 080103276) — both said they can't push entitlements. Escalations went in on Oct 7 and Oct 8 with no resolution yet.

Has anyone with the Gen 3 gotten Muse voice working, and if so, how did the entitlement get activated? Any help appreciated.

— JohnnyMuse