Ray-Ban Meta Wayfarer Gen 2 stuck in white LED boot loop – unable to obtain support
Hi everyone,
I'm hoping a Meta moderator can help or escalate my case because I've exhausted the normal support channels.
I have a pair of Ray-Ban Meta Wayfarer Gen 2 glasses that worked perfectly from day one. They paired successfully with the Meta View app, received firmware updates, showed battery percentage correctly, and worked normally for several months.
Recently they stopped working and now appear to be stuck during startup.
Current symptoms:
Continuous blinking white LED after powering on.
No startup chime or voice prompts.
The touchpad still produces the normal confirmation click.
The glasses never complete boot or reconnect to Meta View.
On one occasion I managed to enter Bluetooth pairing mode for approximately 30 seconds, but I was unable to complete pairing before it timed out. Since then I have not been able to reproduce pairing mode consistently.
At one stage I also observed four quick red flashes before shutdown.
Troubleshooting completed:
Charged overnight using the original charging case.
Restarted the glasses multiple times.
Attempted the recommended pairing and reset procedures.
Successfully reached pairing mode once, but the issue returned immediately afterwards.
Confirmed the charging case appears to function normally.
Support issues:
The Meta Support website reports that no Meta device is associated with my account, even though these glasses previously paired successfully and received firmware updates.
I have already contacted the seller, Ray-Ban support, and Meta support, but have not received a resolution.
At this point I believe the glasses require technical diagnosis, firmware recovery, or hardware inspection.
Could a Meta moderator please advise how I can escalate this case or help verify the device based on its serial number?
I can provide:
Serial number
Proof of purchase
Photos
Videos showing the LED behaviour
Any additional information required.
Thank you for any assistance.