We can see that the issue you're having is getting past the "Share Additional Data" screen, this can be far from ideal and we would love to provide some troubleshooting steps for you! Please try the follow steps below:

Fully Charge the Glasses: Make sure the glasses are charged to 100% before attempting setup.

Force Restart the Glasses : Place them in the case, close the lid, then press and hold the button on the back of the case until the LED flashes blue.

Reinstall the Meta AI App: Delete the app completely, restart your phone, and reinstall the latest version from the App Store.

Try a Different Device : If possible, try pairing the glasses using another iOS or Android device to see if the issue persists.

Enable All App Permissions : Go to iPhone Settings → Meta AI → ensure Bluetooth, Location, and Notifications are all enabled.

Please let us know how this goes for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

M

MarineCorpsDad

Participant

Ok I think I just found a weird workaround. I factory reset the glasses then screen mirrored my phone to my tv and poof it worked. The comment to scroll down all the way has had me thinking for days and this just popped in my head.

I

iPabloEstebanAuthor

Participant

I am not at home to mirror to the TV, I did try mirroring to my MacBook and that didn’t work for me. I will try the tv in a few days.

M

MarineCorpsDad

Participant

MetaStoreHelp i found a work around to the issue. Feel free to send a thank you gift card to my account 😂

T

TexasInked

Participant

You def saved them some money! I took a screenshot of the solve and sent to their email support team too. Perhaps you’ll get 2 gift cards. lol

A

AlenChang924

New Participant

Same issue, no problem on IPad Pro, but won’t able to complete the setup for IPad Pro 16 with IOS 26.1. Spent many hours to repeat the installation process and Meta support, but no success.

A

AlenChang924

New Participant

Problem solved, connect my IPhone via HDMI to TV, then the last step “ Done “ button can be clicked.

L

LanPow

New Participant

Yeah, Support for Oakley and Meta were ZERO help. All you need is a TV that supports Casting, Screen Sharing, Mirroring or whatever it's called on your TV. Don't worry about unpairing or any of that other stuff.

On your phone

Close the Meta AI app
Swipe down from the upper right corner of your phone's screen to the Control Center
Select the "Screen Mirroring Icon"
- Select the TV
- Tap the screen to close the mirroring window
- Tap again to close the Control Center
Open The Meta AI App
- Tap "Finish Setup" on your glasses

This should get you back to the Share Additional Info page, and the button should be activated.

If this does not activate the buttons do the following:

Don't close the Meta AI app but swiping up from the bottom to the home screen
Tap away from the stacked apps
Open the Meta AI app again
This will take you back to the Share Additional Info page again and the buttons should be activated.

👍

SpikySeaLion892

New Participant

I finally got them working after several hard resets and many hours later.

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