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shunsuuke
New Participant
October 2, 2026
Question

Unable to contact support for Meta Adventurer warranty claim in Japan

  • October 2, 2026
  • 2 replies
  • 83 views

Hi MetaStoreHelp,

I need to file a warranty claim / RMA for my Meta Glasses Adventurer, purchased from Bic Camera, an authorized retailer in Japan.

The normal Meta support process does not work for me. When I enter my serial number, I receive the message: “Support isn’t available for this device.”

I sent a private message to MetaStoreHelp about 36 hours ago, but I have not received a response yet. I’m concerned that my private message may not have been received.

Could you please confirm whether you received my PM and help me open a warranty/RMA case?

I can provide my receipt, serial number, photos of the defect, and screenshots of the error.

MetaStoreHelp​ 

2 replies

steve40
steve40
Honored Contributor
October 2, 2026

MetaStoreHelp has not provided hands-on support to users in these forums since 9 months ago. They appear to still be active in r/OculusQuest on Reddit, so you could try to contact them there. However, I'm not sure, they may be a 'bot'.

    shunsuukeAuthor
    New Participant
    October 2, 2026

    Thank you so much for the information! I really appreciate you taking the time to help me.
    I’ll try contacting MetaStoreHelp on Reddit/X as you suggested. Thanks again!

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