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MatiasFacil3D
New Participant
August 16, 2023

3 points on black screen when loading my app

Hello everyone, I have a problem when compiling my app for quest 2, the problem is that when compiling and uploading it to applab, everything loads correctly without problems, but when the app starts, it loads with the 3 points forever, the app never starts 

 

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    2 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    August 16, 2023

    Hey there! Display issues are not the best, and we hate to hear you're experiencing them. We understand how this can take away from your VR time. No worries; let's see what we can do! Could you please answer the following:

    • Does the issue happen in Oculus environment or with 3rd-party software?
    • Does it happen right away or after longer sessions of use?
    • Has the product been dropped or neglected?

    We'd also like for you to try rebooting your headset to see if that fixes the issue. If not, the last step would be for you to Factory reset your headset. Doing this will erase everything on the headset, but thanks to our Cloud Backup feature, all of your saved data will be stored on the cloud. Let us know if this works!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    August 17, 2023

    Hey there! We're just following up with you to see if you still need assistance. If so, please provide the information from our previous message and we'll assist. We hope you have a great day!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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