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Inspiring
August 15, 2016

A new version of Oculus is required...

Trying to test a new build of my app on GearVR, but every time I build and run the app (from Unity), I am getting the error message: "A new version of Oculus is required to support your experience in VR. Please turn on WiFi and then reinsert your device into your headset."

I also get this same error when creating and uploading a real build to a test channel on the Oculus dashboard.

I have tried reinserting and various combinations of running/quitting/restarting to trigger any kind of update screen, but I'm not sure that there actually is an update to download. Other apps from the Oculus store are running fine.

The GearVR Oculus software is version 2.7.4 (35597401).

OVRManager reports the following when I run within Unity editor:Unity v5.4.0p1, Oculus Utilities v1.6.0, OVRPlugin v1.6.0, SDK v1.7.0.

LogCat of the error is below:

I/App_Android(22458): VrAppInterface::SetActivity: com.fearless.gearless 
I/App_Android(22458):         {
I/App_Android(22458):             "Command": "failMenu",
I/App_Android(22458):             "OVRVersion": "1.1.7.0",
I/App_Android(22458):             "extraData": {
I/App_Android(22458):                 "Reason": "",
I/App_Android(22458):                 "Tag": "PlatformSDKAppLoader",
I/App_Android(22458):                 "Message": "Update required.
I/App_Android(22458): 
I/App_Android(22458): A new version of Oculus is required to support your experience in VR. Please turn on WiFi and then reinsert your device into your headset.",
I/App_Android(22458):                 "RequiresUpdate": "true"
I/App_Android(22458):             }
I/App_Android(22458):         }
I/App_Android(22458):          
I/App_Android(22458): new AppLocal( 0xf54512b0 0xff7fe490 0xefe01000 )

Anyone else run into this problem? Is it some kind of sdk mismatch between the latest version of Unity and the mobile sdk, which basically would mean 5.4.0p1 or the v1.6 oculus utility is not compatible with GearVR right now?
    This topic has been closed for replies.

    9 replies

    Inspiring
    August 16, 2016
    No one has come across this before or knows how to actually force Gear software to update?
    Inspiring
    August 16, 2016
    Ok so I think I tracked down what's going on here. The 1.7.0 Platform SDK version is NOT compatible with the current version of Oculus on GearVR, at least when doing Unity builds. I created a test project and added the latest Unity tools + Platform SDK and had a script perform platform initialization. When this script was active, I would get the update required warning. If the script was inactive (and therefore platform initialization did not occur), I could run my app.

    So heads-up, do NOT use 1.7 platform sdk for GearVR builds.
    Inspiring
    August 16, 2016
    Sorry for the confusion. Yes, there is a mismatch between the SDK and service. We are investigating how we can fix this problem. For now, I believe using an older Platform SDK should be fine, or just wait for the fix. Thanks.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
    Inspiring
    August 16, 2016
    Sorry, the 1.7 Platform SDK shipped a little to soon. There will be an Oculus app update in the near future that makes it work. We will let you know when the 1.7 Platform SDK is safe to use.
    Participant
    August 19, 2016
    We released that Oculus app update yesterday. It should be safe to use now!
    Inspiring
    August 19, 2016
    Thanks for the info! I'll update and let you know if there are any further issues.
    Inspiring
    May 19, 2017
    seems like this happened again with 1.14?
    New Participant
    June 8, 2017
    This is happening again with 1.14 and 1.15
    New Participant
    November 15, 2017
    I'm experiencing this again with 1.19 to 1.20

    * update * for those having the endless "update required" issue, this article resolved it for me (doing a full uninstall of everything):
    https://support.oculus.com/1772668642989617/