Participant

Cannot get Oculus username: Oculus.Platform.Message "User isn't entitled to use this Application!"

9 replies
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Hello! How are you?

We are currently facing an issue where we can't get a specific username that is set up as part of the company. The error comes from Oculus.Platform.Message and says "User isn't entitled to use this Application!" Is the only user that is receiving this message and we saw that the user is added and accepted the invitation to be part of the company. Is there something else we are missing? We are developing in Unity and using the Oculus SDK

Thanks in advance!

This topic has been closed for replies.

prozac

Meta Employee

The user isn't passing the entitlement check. Did they sideload the app? Make sure they go to the store page at https://www.oculus.com/experiences/quest/<appId> and click "Get".

F

FacundoBalboaEtermaxAuthor

Participant

It shows that the user already purchased the app. We also tried adding the user as beta tester but we still have the same issue 😞

prozac

Meta Employee

You didn't say if they sideloaded the apk or not. Try having them delete the app and re-download by selecting "install" from the app listed in their library on device.

It's definitely odd to have entitlement issues for a user that is in your developer org.

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FacundoBalboaEtermaxAuthor

Participant

Sorry, my bad. We did both approaches. Originally we were manually installing the .apk but the last time we tried with the beta channel.

The weird thing also is that this only happens to one user. We have other users who are not even in the alpha track and it is working for them.

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FacundoBalboaEtermaxAuthor

Participant

Update: We have a theory that is capped to 50 oculus users and above that, even if you add them to the company, it doesn't work. Could it be? Is there a way to check this? (We just added tester 52 and it doesn't work either)

prozac

Meta Employee

This sounds like a backend issue with the developer dashboard. File a support ticket through the "contact us" link on this page:

https://developer.oculus.com/support/

They'll need your org name and app id to look into it.