Skip to main content
OmnifariousStudios
OmnifariousStudios
New Participant
April 28, 2025

Did any of the updates in the last 4 months reduce the available RAM for games?

So for the past month, my players have been reporting steadily more and more crashes when loading (addressable) levels, especially on Quest 2. And now I'm getting them too. My levels are large, but even before I optimized them when they were double their current size, they still ran on Quest 2. I've reverted any changes I've made over the past few months, and it's still happening. 

This makes me think it's the Quest software itself. Did any of the Quest updates over the last 4 months kill the total RAM available for apps? Or did the timeout constraint get lowered where the Quest will kill the app if loading takes too long?

Unity 2022.3.27, URP
Addressables 1.20.5

    This topic has been closed for replies.

    2 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    April 30, 2025

    Hi there,

     

    Thank you for contacting Meta Quest Support, and bringing this to our attention.

     

    Please give us a moment while we look into this and we will get back to you shortly.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      May 1, 2025

      Hi @OmnifariousStudios,

       

      We understand that you are experiencing crashing issues on your Quest 2 device after an update. We know how important it is for you to get sorted with this. 

       

      We would love to investigate this further and get to the bottom of this to ensure that you get the necessary support for your issue. We wouldn't want you to disclose your device and account information in a public space, so we urge you to reach us directly via DMs so we can look into this closely.

       

      For this, please send us a private message to help you with this query. Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message". Please remember, you must be signed into the community first to send us a private message. Your satisfaction is our priority, and we are committed to getting this right for you. 

       

      Speak soon!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      Terms & ConditionsAccessibility statement