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Anonymous
March 11, 2019

Is there a file size limit that the Go can download?

Our app is going to have some video content associated with it.  I can successfully download all the videos we've uploaded to our server, besides one.  I was wondering if there is a hard limit on file size for downloads?  The 1.4gb video works successfully, but the 1.9 gb video fails with a Win32 I/O exception- which leads me to believe 1.5gb might be a hard cap for app downloads?  I was able to sideload the same video both to the Go, and our local app data on the Go, and that worked fine.  It seems to be a download constraint, but I haven't been able to find any reference to this.  Anyone else have this issue, or know if there is a cap?  Thanks in advance!
@NinjaGaijin
  
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6 replies

mousebear
mousebear
Honored Contributor
March 11, 2019
@JacksonGordon Are you using expansion files for your videos?
If you need immediate help or want additional support/context on an issue you are having with our platform or integrations: 1. Gather any and all logs , screenshots, and version numbers of relevant software (Oculus SDK, engine, etc.) 2. Please submit a ticket here through the "Contact Us" link (include what you've gathered in step 1). 3. Tag me @mouse_bear once you have done so!
Anonymous
March 12, 2019
I got it to work after updating my drivers... which doesn't really make sense to me but I'll take it!  They aren't expansion files just .mp4.  My co-worker set up the downloads to go in 20MB chunks, however.
mousebear
mousebear
Honored Contributor
March 12, 2019
Glad to hear you got it to work! Which drivers did you update?
If you need immediate help or want additional support/context on an issue you are having with our platform or integrations: 1. Gather any and all logs , screenshots, and version numbers of relevant software (Oculus SDK, engine, etc.) 2. Please submit a ticket here through the "Contact Us" link (include what you've gathered in step 1). 3. Tag me @mouse_bear once you have done so!
Anonymous
March 12, 2019
It was via Windows device manager -> portable devices -> headset -> update drivers -> choose from a list -> MTP usb -> then it worked... But does that somehow update the headset?  My confusion was the solution seemed to be completely separate from the device or server.
mousebear
mousebear
Honored Contributor
March 12, 2019
Thanks for the info - you seem to have updated your MTP USB drivers, which would affect data transfer between PC and your Oculus Go.
If you need immediate help or want additional support/context on an issue you are having with our platform or integrations: 1. Gather any and all logs , screenshots, and version numbers of relevant software (Oculus SDK, engine, etc.) 2. Please submit a ticket here through the "Contact Us" link (include what you've gathered in step 1). 3. Tag me @mouse_bear once you have done so!
Anonymous
March 12, 2019
Yeah, but the app was downloading the file remotely from a server (I think).  It might have to do with how we have our downloads set up specifically, though.  I'm just happy it's working!  Also, thanks for the quick response/ feedback, very much appreciated!  I'll look into expansion files more, it looks like that is a better solution for large files.
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