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Oloap92
Inspiring
February 20, 2023

Meta Avatar - Failed Entitlement check 7 - user doesn't have app in library

HI,

I made a side-loading build of an oculus app with meta avatar feature. 
I am able to load and see my avatar, but the other users that are part of my organization can't.
They got that message "Failed Entitlement check 7 - user doesn't have app in library".
Is there any solution? 

Thanks in advance.

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4 replies

TriplePete
TriplePete
Inspiring
February 21, 2023

I have had the same problem a couple of times lately. What I've done is to add the app to the Alpha release channel and add the other users in the Alpha channel. The users will now have the app published to them in the HMD and when installing from there - the entitlement check will pass.

    Oloap92Author
    Inspiring
    February 22, 2023

    Yep, I read about that.
    The strange thing is that for some tester the check passed fine and they are all part of the same organization, as members.
    I don't know if it's something related to their meta account or to the organization itself.


    TriplePete
    TriplePete
    Inspiring
    February 23, 2023

    I had the same issue with one user and I couldn't figure it out why it didn't work for just him. The only way I could get it to work was to publish the app in the Alpha release channel and add him as a user in that channel. 

    Must be some differences in the meta accounts? 

    Oloap92Author
    Inspiring
    February 23, 2023

    I only did another test: I created a new app inside the same organization, replaced the appID with the new one and made a build. It worked for the testers who had issues with the their avatars.

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