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massimomagrinilucca
New Participant
May 16, 2025

MRUK issues after last update, please help!

  • May 16, 2025
  • 2 replies
  • 392 views

Hello,
we are developing an app in Unity 3D that, in one scene, uses MRUK. In passthrough mode, the app places four screens on the walls of the room and another object in the center.

We are currently using the Meta library version 74.

Since the recent OS update, the app no longer works correctly. When entering the room, the app prompts us to update the room (controller required). If we accept, it completes the update but the scene remains empty.
If we cancel, the screen turns black, an alarm-like sound starts playing, and we are forced to reboot the device.

Could you please help us understand what's going wrong or let us know if there's a compatibility issue with the latest OS?

We have a demo tomorrow... 😐

Thank you in advance.
Best regards,

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    2 replies

    JeremyBerkeley
    New Participant
    July 17, 2025

    Hi massimomagrinilucca, did you ever find a solution for this? My team is also encountering this issue. Even when using MRUK.Instance.LoadSceneFromDevice(requestSceneCaptureIfNoDataFound: false); the popup still occurs and no rooms is loaded.

    Anonymous
    July 21, 2025

    From the sound of it it seems like what you're experiencing is most likely a bug! I encourage you to submit a bug report directly from within your headset when it happens, or failing that using the Meta Quest Developer Hub.

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