Skip to main content
asanoy
Participant
August 20, 2025

Passthrough over Meta Quest Link not available for Meta for Work account

  • August 20, 2025
  • 10 replies
  • 283 views

Message(本文):
こんにちは、
Meta for WorkアカウントでUnityとMeta XR SDKを使用してMRコンテンツを開発しています。Meta Quest Linkを介してプレイモードでテスト
しているときに、Link設定で「Passthrough over Meta Quest Link」オプションが利用できないことに気付きました。
これにより、Unityでパススルー機能を使用しようとすると、黒い画面が表示されます。パススルーover Link
はMeta for Workアカウントでサポートされていますか?
そうでない場合、エディターでパススルーをテストするための推奨される回避策はありますか?
ご支援ありがとうございます。

こんにちは。
UnityとMeta XR SDKを使用して、Meta for WorkアカウントでMRコンテンツを開発しています。
Meta Quest Link経由でPlayモードをテストしている際、「Passthrough over Meta Quest Link」の設定項目が表示されず、Unity上でパススルー機能を使用しようとすると黒画面になります。
Meta for Workアカウントでは、この機能はサポートされていないのでしょうか?
もしそうであれば、Unityエディター上でパススルーをテストするための代替手段があれば教えていただけると助かります。
よろしくお願いいたします。

    This topic has been closed for replies.

    10 replies

    VirtuallyARealDinosaur
    VirtuallyARealDinosaur
    Community Manager
    August 20, 2025

    Hello,

    Can you please file a support ticket?

    Thank you!

    asanoyAuthor
    Participant
    August 21, 2025

    Hello,

    Thank you for your response.
    I tried to submit a support ticket as advised, but I’m currently unable to do so due to the following issues:

    • I do not yet have an App ID, which is required to submit the ticket.
    • I attempted to create an app in the Meta Developer Dashboard to obtain an App ID, but the “Create New App” button is disabled.
    • I appear to lack the necessary permissions, even though I created the organization and I am the only member listed.
    • I tried to assign myself app creation permissions, but I cannot access the “Organization Requirements” or “Verification” pages. I receive a message saying I do not have admin rights.

    Additionally, I am currently planning to use Unity only in Play Mode for development and testing.
    I have not built or distributed the app yet, and due to internal security policies, building and sideloading APKs is not immediately feasible.
    I’m also unsure whether an app can be registered without building it first.

    Could you please advise how I can proceed in this situation?
    Specifically:

    • Is it possible to register an app and obtain an App ID without building the app?
    • How can I enable app creation permissions for myself if I am the only member and the organization creator?

    Thank you again for your support.

    VirtuallyARealDinosaur
    VirtuallyARealDinosaur
    Community Manager
    August 21, 2025

    Can you try to submit a bug report directly through your headset? 
    Report a bug on Meta Quest 

    asanoyAuthor
    Participant
    August 22, 2025

    Hello,
    Thank you for your guidance.
    I have submitted the same message as a bug report directly from my Meta Quest 3 headset.
    Could you please confirm if the report has been received and let me know if there are any updates or next steps?

    Best regards,
    Yoko Asano

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    August 22, 2025

    Thanks for the quick response, asano_y !

    We are happy to see that you have submitted the bug report. We can understand how frustrating this whole situation can be for you and we want you to have the best and fastest solution available, so we will be answering your questions 1 by 1 to avoid overlooking any detail.

    Regarding confirming your report: Unfortunately we won't be able to tell when your report has been received since it goes directly to our engineers and it won't have a direct reply since it is information they will use for patching the errors on the next update. Regard

    Regarding Meta for work: Meta business and Meta developers are two different departments, you will need to create/register a developers account. You can register by clicking in here.

     Many thanks for your patience and for reaching out to us! If you have any further issues that we can help you with or if you any questions for us, don't hesitate and send us a private message! 

    Have a lovely weekend!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    asanoyAuthor
    Participant
    August 22, 2025

    Hello,
    Thank you for your continued support.

    I would like to ask for clarification regarding the developer account registration.
    Is it possible to create and register a developer account using a personal Facebook account? The link provided redirects to a Facebook login page.

    Also, I already have a Meta personal account that shows “Meta Horizon developer account verification completed.” Is this different from the developer account required for app creation?

    Additionally, the device I am using can only log in with a Meta for Work account.
    How can I use the developer account in this environment?

    I appreciate your guidance.

    asanoyAuthor
    Participant
    August 25, 2025

    Hello,
    I wanted to follow up and share that although I was unable to obtain an App ID, I temporarily entered a placeholder number in the field and was able to submit the support ticket.
    In the ticket, I explained both the issue with passthrough not working and the situation preventing me from obtaining an App ID.
    Thank you again for your support and guidance.

    Terms & ConditionsAccessibility statement