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elefantopia
Up and Coming
May 11, 2024

SimultaneousHandsAndControllers doesn't show a hand and a controller simultaneously

When taking controller the hands disappear, both of them.

It might be a bug or a setting that I missed. I did set it to simultaneous in the global meta XR manager.

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    2 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    May 11, 2024

    Hello, elefantopia! Thank you for bringing this to our attention, we would be more than happy to help you with this issue you are experiencing. First before we can get started we would like to ask you some basic questions, so that we can better understand your issue. 

     

    • When did the issues with hand tracking occur?
    • Is your controller tracking being affected?
    • What troubleshooting steps have you tried already?
    • Have you checked for any updates for your Meta Quest headset?

    Once we get that information back from you we will then see what are the next steps to getting this issue resolved for you. 

     

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    May 13, 2024

    Hey, elefantopia! We noticed that we have not heard anything back from you, and we hope that you are doing well. If you are still in need of further assistance, please do not hesitate to reach out to our support team! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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