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saikirann
Up and Coming
September 2, 2023

Unity app on Quest2 crashing immediately after launching (After the Splash Screen)

Hello everyone, we recently updated our project to Unity 2022.3 LTS and v56 Oculus SDK. And we are facing this issue. Sometimes upon launch of game, scenes load and game works fine and sometimes it crashes right immediately after splash screen.

Have been encountering this issue on Quest2 store builds.
Attached is the crash report and stack trace.
Can someone provide insights on how to address/fix this issue?

2023-09-01 12:59:45.896 24566-24622/? E/CRASH: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
2023-09-01 12:59:45.896 24566-24622/? E/CRASH: Version '2022.3.5f1 (9674261d40ee)', Build type 'Release', Scripting Backend 'il2cpp', CPU 'arm64-v8a'
2023-09-01 12:59:45.896 24566-24622/? E/CRASH: Build fingerprint: 'oculus/hollywood/hollywood:12/SQ3A.220605.009.A1/50600670051800150:user/release-keys'
2023-09-01 12:59:45.896 24566-24622/? E/CRASH: Revision: '0'
2023-09-01 12:59:45.896 24566-24622/? E/CRASH: ABI: 'arm64'
2023-09-01 12:59:45.896 24566-24622/? E/CRASH: Timestamp: 2023-09-01 12:59:45.896768319+0530
2023-09-01 12:59:45.896 24566-24622/? E/CRASH: pid: 24566, tid: 24622, name: Thread-3  >>> com.Company.Product <<<
2023-09-01 12:59:45.896 24566-24622/? E/CRASH: uid: 10048
2023-09-01 12:59:45.896 24566-24622/? E/CRASH: signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr --------
2023-09-01 12:59:45.896 24566-24622/? E/CRASH: Cause: null pointer dereference
2023-09-01 12:59:45.896 24566-24622/? E/CRASH:     x0  0000000000000000  x1  0000000000000000  x2  0000000000000010  x3  0000000000009146
2023-09-01 12:59:45.896 24566-24622/? E/CRASH:     x4  0000000000000010  x5  000000000000003b  x6  00000072b61d6350  x7  7f7f7f7f7f7f7f7f
2023-09-01 12:59:45.896 24566-24622/? E/CRASH:     x8  0000000000000006  x9  0000000000000000  x10 0000000000001cf1  x11 0000000000000073
2023-09-01 12:59:45.896 24566-24622/? E/CRASH:     x12 0000000000000502  x13 00000073c4bd69cc  x14 b400007350a2d6f0  x15 0000000000000000
2023-09-01 12:59:45.896 24566-24622/? E/CRASH:     x16 0000007375030550  x17 000000747f7400f0  x18 00000072b575e000  x19 0000007331e7cf90
2023-09-01 12:59:45.896 24566-24622/? E/CRASH:     x20 0000000000000000  x21 0000000000000002  x22 0000000000000010  x23 0000000000000000
2023-09-01 12:59:45.896 24566-24622/? E/CRASH:     x24 0000000000008f37  x25 0000007373e6757c  x26 00000073750eb000  x27 0000007331e7cf90
2023-09-01 12:59:45.896 24566-24622/? E/CRASH:     x28 00000073402e2fd0  x29 00000072e08d5da8
2023-09-01 12:59:45.896 24566-24622/? E/CRASH:     lr  00000073748e6558  sp  00000072b61d73f0  pc  000000747f740144  pst 0000000060001000
2023-09-01 12:59:45.896 24566-24622/? E/CRASH: backtrace:
2023-09-01 12:59:45.896 24566-24622/? E/CRASH:       #00 pc 0000000000085144  /apex/com.android.runtime/lib64/bionic/libc.so (memset+84) (BuildId: 0fdc1142906507383ea46be55881c2e4)
2023-09-01 12:59:45.896 24566-24622/? E/CRASH:       #01 pc 0000000000c0f554  /data/app/~~BOLQ4aAGR0w-UZNS-k6a8A==/com.Company.Product-PRgYMmhJkSsgnj0X0ghTGg==/lib/arm64/libunity.so (BuildId: 33cf275551b4fb92)
2023-09-01 12:59:45.897 24566-24622/? E/CRASH:       #02 pc 0000000000bea74c  /data/app/~~BOLQ4aAGR0w-UZNS-k6a8A==/com.Company.Product-PRgYMmhJkSsgnj0X0ghTGg==/lib/arm64/libunity.so (BuildId: 33cf275551b4fb92)
2023-09-01 12:59:45.897 24566-24622/? E/CRASH:       #03 pc 0000000000bffebc  /data/app/~~BOLQ4aAGR0w-UZNS-k6a8A==/com.Company.Product-PRgYMmhJkSsgnj0X0ghTGg==/lib/arm64/libunity.so (BuildId: 33cf275551b4fb92)
2023-09-01 12:59:45.897 24566-24622/? E/CRASH:       #04 pc 0000000000dbf634  /data/app/~~BOLQ4aAGR0w-UZNS-k6a8A==/com.Company.Product-PRgYMmhJkSsgnj0X0ghTGg==/lib/arm64/libunity.so (BuildId: 33cf275551b4fb92)
2023-09-01 12:59:45.897 24566-24622/? E/CRASH:       #05 pc 0000000000db81ac  /data/app/~~BOLQ4aAGR0w-UZNS-k6a8A==/com.Company.Product-PRgYMmhJkSsgnj0X0ghTGg==/lib/arm64/libunity.so (BuildId: 33cf275551b4fb92)
2023-09-01 12:59:45.897 24566-24622/? E/CRASH:       #06 pc 0000000000db7ef4  /data/app/~~BOLQ4aAGR0w-UZNS-k6a8A==/com.Company.Product-PRgYMmhJkSsgnj0X0ghTGg==/lib/arm64/libunity.so (BuildId: 33cf275551b4fb92)
2023-09-01 12:59:45.897 24566-24622/? E/CRASH:       #07 pc 0000000000679160  /data/app/~~BOLQ4aAGR0w-UZNS-k6a8A==/com.Company.Product-PRgYMmhJkSsgnj0X0ghTGg==/lib/arm64/libunity.so (BuildId: 33cf275551b4fb92)
2023-09-01 12:59:45.897 24566-24622/? E/CRASH:       #08 pc 00000000000dddec  /apex/com.android.runtime/lib64/bionic/libc.so (__pthread_start(void*)+132) (BuildId: 0fdc1142906507383ea46be55881c2e4)
2023-09-01 12:59:45.897 24566-24622/? E/CRASH:       #09 pc 000000000008a02c  /apex/com.android.runtime/lib64/bionic/libc.so (__start_thread+64) (BuildId: 0fdc1142906507383ea46be55881c2e4)

 

********** Crash dump: **********
Build fingerprint: 'oculus/hollywood/hollywood:12/SQ3A.220605.009.A1/50600670051800150:user/release-keys'
#00 0x0000000000085144 /apex/com.android.runtime/lib64/bionic/libc.so (memset+84) (BuildId: 0fdc1142906507383ea46be55881c2e4)
#01 0x0000000000c0f554 /data/app/~~BOLQ4aAGR0w-UZNS-k6a8A==/com.Company.Product-PRgYMmhJkSsgnj0X0ghTGg==/lib/arm64/libunity.so (BuildId: 33cf275551b4fb92)
                                                                                                                                  ApiGLES::ClearBufferSubData(unsigned int, gl::BufferTarget, long, long)
                                                                                                                                  ??:0:0
#02 0x0000000000bea74c /data/app/~~BOLQ4aAGR0w-UZNS-k6a8A==/com.Company.Product-PRgYMmhJkSsgnj0X0ghTGg==/lib/arm64/libunity.so (BuildId: 33cf275551b4fb92)
                                                                                                                                  BufferManagerGLES::AcquireBuffer(unsigned long, DataBufferGLES::BufferUsage, GfxBuffer*, bool)
                                                                                                                                  ??:0:0
#03 0x0000000000bffebc /data/app/~~BOLQ4aAGR0w-UZNS-k6a8A==/com.Company.Product-PRgYMmhJkSsgnj0X0ghTGg==/lib/arm64/libunity.so (BuildId: 33cf275551b4fb92)
                                                                                                                                  GfxDeviceGLES::UpdateComputeConstantBuffers(unsigned int, ConstantBufferHandle*, unsigned int, unsigned long, unsigned char const*, unsigned int const*, unsigned int const*, int const*)
                                                                                                                                  ??:0:0
#04 0x0000000000dbf634 /data/app/~~BOLQ4aAGR0w-UZNS-k6a8A==/com.Company.Product-PRgYMmhJkSsgnj0X0ghTGg==/lib/arm64/libunity.so (BuildId: 33cf275551b4fb92)
                                                                                                                                  GfxDeviceWorker::RunCommand(ThreadedStreamBuffer&)
                                                                                                                                  ??:0:0
#05 0x0000000000db81ac /data/app/~~BOLQ4aAGR0w-UZNS-k6a8A==/com.Company.Product-PRgYMmhJkSsgnj0X0ghTGg==/lib/arm64/libunity.so (BuildId: 33cf275551b4fb92)
                                                                                                                                  GfxDeviceWorker::RunExt(ThreadedStreamBuffer&)
                                                                                                                                  ??:0:0
#06 0x0000000000db7ef4 /data/app/~~BOLQ4aAGR0w-UZNS-k6a8A==/com.Company.Product-PRgYMmhJkSsgnj0X0ghTGg==/lib/arm64/libunity.so (BuildId: 33cf275551b4fb92)
                                                                                                                                  GfxDeviceWorker::RunGfxDeviceWorker(void*)
                                                                                                                                  ??:0:0
#07 0x0000000000679160 /data/app/~~BOLQ4aAGR0w-UZNS-k6a8A==/com.Company.Product-PRgYMmhJkSsgnj0X0ghTGg==/lib/arm64/libunity.so (BuildId: 33cf275551b4fb92)
                                                                                                                                  Thread::RunThreadWrapper(void*)
                                                                                                                                  ??:0:0
#08 0x00000000000dddec /apex/com.android.runtime/lib64/bionic/libc.so (__pthread_start(void*)+132) (BuildId: 0fdc1142906507383ea46be55881c2e4)
#09 0x000000000008a02c /apex/com.android.runtime/lib64/bionic/libc.so (__start_thread+64) (BuildId: 0fdc1142906507383ea46be55881c2e4)
      This topic has been closed for replies.

      7 replies

      josvdwest
      New Participant
      November 25, 2023

      Same problem for us. Any updates?

      saikirannAuthor
      Up and Coming
      November 25, 2023

      josvdwest For us, there was a canvas with Render Mode set to Screen Space - Overlay in the launch/initial scene, which was added for testing purpose during development.
      Removing that has solved the issue for us.

      How did we get to know it?
      - We were looking after all the errors and warnings being logged when launching the game. We have been addressing one by one and checking the builds. That is when we have found a warning related to "Screen Space Overlay canvas being used in VR - Was that intentional ... etc"

        Ayfel
        Up and Coming
        February 22, 2024

        We are getting the same crash but no canvas in overlay at all in our scene so we are pretty stuck. We are using OpenGL + Unity 2022.3, if I switch to Vulkan there are no crashes, but due to requirements we cannot switch

         

          kennardconsulting
          Inspiring
          October 6, 2024

          Any update on this? I'm facing the same (horrible) issue

          josvdwest
          New Participant
          October 7, 2024

          For our app, Remio, this happened because we were trying to use a custom splash screen with a free tier of Unity. When we upgraded our Unity plan, we stopped having this error.

            kennardconsulting
            Inspiring
            October 7, 2024

            At least anecdotally, this appears to be related to Canvas.

            For you, it was a custom splash screen (presumably a Canvas with 'Screen Space - Overlay' render mode). For another post, it was they had an unused Canvas with 'Screen Space - Overlay' lying around. For me, I was using a old implementation of a UI. I rewrote it to use FlatUnityCanvas as shipped with the SDK.

            Crashes seem to have stopped (so far)...

            Michatki
            Participant
            October 31, 2024

            For me it started to happen when I enabled "Baked Global Illumination". No matter what settings for it I use, it crashes with this exception. Only RealTime Ligthting works, so I stick with it for now.

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