User cannot update App through Oculus Store

Hi all, I am a gear VR developer, and recently we update our app https://www2.oculus.com/experiences/gear-vr/945657588886188/,  but we got lots of bad review of complain about they cannot update to new version. I am following the guide https://developer.oculus.com/documentation/publish/latest/concepts/publish-mobile-app-submission/ to create apk, anything could be wrong?
Thank you in advance!