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bethany10202024
New Participant
December 27, 2024
Solved

Work/Personal Account metaquest setup

Hi, I accidentally started to set up a personal metaquest 3 as a work account then realised my mistake. How do I stop/delete this so I can set up as a personal account? 

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      MetaStoreHelp
      MetaStoreHelpAnswer
      Community Manager
      December 28, 2024

      Hey there, Bethany! 

       

      Thanks for reaching out. If you are unable to get off the screen asking for an organization email then a fix for this would be to update the headset via USB using the Meta Quest software update tool.

       

      You can do this by holding the power button and volume (-) on the headset down to get to the USB update screen. Then scroll down to the sideload option and follow the steps on the update tool guide. Hope this helps! 

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      2 replies

      MetaStoreHelp
      MetaStoreHelpAnswer
      Community Manager
      December 28, 2024

      Hey there, Bethany! 

       

      Thanks for reaching out. If you are unable to get off the screen asking for an organization email then a fix for this would be to update the headset via USB using the Meta Quest software update tool.

       

      You can do this by holding the power button and volume (-) on the headset down to get to the USB update screen. Then scroll down to the sideload option and follow the steps on the update tool guide. Hope this helps! 

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        bethany10202024Author
        New Participant
        December 28, 2024

        Thank you, this worked and it is all set up now.

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