After some time my app is opens on the meta quest 3, the app shuts down.

I developed a mixed reality for a gallery exhibition for a client. While I was away I have been told that the app I did somehow closes and you the find yourself in the main menu of the headset.

this is happening to multiples headsets.

i think this got worse once we completely took away the controllers, so that users could not use them, but just their hands.

the app is a unreal engine level with interactive elements that loops, (at the end of the experience it reopens the level)

any idea what’s the issue?

thanks a lot