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szymonoz
New Participant
February 18, 2021

Get Oculus Identity returns No Logged In user

I try to get my ID with GetOculusIdentity node but it fails and prints out 
LogOnlineIdentity: Warning: Oculus: Failed Oculus login. Not currently logged into Oculus.  Make sure Oculus is running and you are entitled to the app.
Also  tried Get Oculus ID and it also returns 
 No logged in user
I run Verify Entitlement before and it succeeds, I have the correct appid of my game in my DefaultEngine.ini and the account passes authentication
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    14 replies

    robertooghe1
    Participant
    February 25, 2021

    I have encountered the same issue.

      RaptorMatt
      RaptorMatt
      Inspiring
      March 1, 2021

      I'm encountering the same (or similar) issue! The entitlement check passes, but when I get the user name it's blank. It used to work just fine, and then for whatever reason it no longer does.

       

      I just made a thread about it here: https://forums.oculusvr.com/t5/Oculus-Quest-Development/Can-t-Get-User-Name-App-Lab/td-p/852599

        robertooghe1
        Participant
        March 1, 2021

        I'm a casual dev at this point, but I'd first encountered this issue when I was doing the Oculus Tutorial through Unreal Engine a few weeks ago. At least two others experience my same issue, which presents when trying to access Guardian functions after checking to see if Guardian is Configured, which fails, despite passing the initial Verify Entitlement.

         

        So, again, I am quite new to this but I think the "No Logged In user" warning is the larger issue, and I guess we wait for a fix from Oculus, as I assume this is a problem that only started appearing recently. The people in the thread I link to first noticed this in ~January, whereas that tutorial had worked at least as of 5/2020.

         

        I suspect something about the Facebook account merge is the root cause, as I've tested as many other factors as I can consider, and even the Unreal's course instructor had not known what could be at issue.

         

          twistedpixelbob
          Inspiring
          March 2, 2021

          We just started getting this issue also.

            7777ivan
            Up and Coming
            March 3, 2021

            hey, have you filled the data usage docs? only a few minutes, you can find the link on Dashboard, until it is not done, login would fail, only entitlement check would pass. I sucked a lot because of it 😄

              robertooghe1
              Participant
              March 3, 2021

              Do you mean the Developer Distribution Agreement and Developer Non-Disclosure Agreement?  Yes, I did indeed sign those, though funny you should mention it as it *was* something I'd missed when I initially encountered the issue, and had high hopes that was the solution.

               

              The other area I've wondered about is the fact that the Oculuslinked Quest 2 is not *actually* Rift, though the app is designated as such (which is allegedly fine, according to the tutorial). And  I've been progressing with building it regardless, but it occurs to me maybe the Quest relationship to Android is somehow a factor. Beyond declaring the RiftAppId/OculusAppId into a Config/Android/AndroidEngine.ini, and updating Oculus ADB Drivers, and putting Android SDK and NDK into the project settings (none of which I think should be necessary), not sure what other steps to take...

              7777ivan
              Up and Coming
              March 3, 2021

              No, at Application Dashboard, at API, you should see a userID code. if there is a text mentioning to fill a doc, do that, because it is blocking it.

                robertooghe1
                Participant
                March 4, 2021

                Wow- thank you!  That was exactly it.

                 

                From the Dev Dash, I went to "edit details" for the app, then saw under API I still needed to do the Data Use Checkup, and selected UserID and User Profile, and permission was granted immediately (I think these must only need a request to be submitted and are auto-approved)

                 

                It yet didn't fix my Guardian Issue, but at least I can rule that out as a factor.  Big help.

                  wwwModHausinfo
                  Participant
                  March 27, 2021

                  Wow, I would have never figured that out! Thank you so much for the information. I got an approval email quickly after the data use checkup request, but the status of the request was set as "Pending" for the rest of the night, until the next day. Oculus Identity continued to fail at that time. The next day, I refreshed the page and it finally stated "approved." I ran a PIE in UE again, with the OculusPlatformSample Unreal Project. Get Oculus Identity now works!

                    twistedpixelbob
                    Inspiring
                    March 4, 2021

                    Thanks, that was the problem for us!

                    RaptorMatt
                    RaptorMatt
                    Inspiring
                    March 5, 2021

                    Yep, that took care of the issue for me, too! Thank you, 7777ivan!

                    FireWaveX
                    New Participant
                    March 22, 2021

                    Kudos, it worked for me

                    wwwModHausinfo
                    Participant
                    March 28, 2021

                    MetaStoreHelp It would really be helpful to get more descriptive warnings in your error messages and tooltips on the "Get Oculus Identity" blueprint node. It should specify that it will fail if the data usage/platform features have not been submitted. I just noticed an extra detail about this needing to be done every 12 months...This needs to be on the front page of the app manager, when expired, with an explicit message stating that networked features will not work without re-applying (it would be like that blue bar on the top of the Oculus desktop app warning users that they need a software update). 

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