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Ryanality
Honored Contributor
March 22, 2022

PTC for Quest v.39 Megathread

The Public Test Channel (PTC) for Quest and Quest 2 v.39 is starting to roll out today. Let's use this thread for collecting feedback on it. Share your impressions and let us know if you see any issues. Please make sure to also send in bug reports along with posting here if you notice anything wrong.

 

When sharing feedback, try to include as much detail as possible to help the team investigate.

This topic has been closed for replies.

198 replies

New Participant
March 29, 2022

This shows that your DRM system is excessive, what is the point of protecting applications that are free like the internet browser.

AngeloCarlo
Up and Coming
March 29, 2022

Just something I wanted to bring up and I hope my opinion doesn't cause too much drama in this community forum. I just wanted you all to take a second and consider why you opted in to the PTC. Is it because your a content creator and you want to get a heads up on new features so you can share the news with your followers, are you a developer looking to stay current on new changes to the firmware that can affect what you are creating or what you have already created on the platform, are you the good samaritan who is invested into the success of Meta that you just want to be able to give your feedback on new releases (good or bad) to help better the product, or are you just a consumer of VR content that just likes having updates early for no particular reason besides the fact that you are impatient when comes to waiting for the progress of new things that interest you? 

 

I bring this up because if your are the later, you are probably setting yourself up for a lot of headaches and being a part of the PTC is probably not worth the apparent agony you feel when your pre-release download bugs out and you are kept from playing your favorite game. My understanding of what the working relationship is with this channel is that it is very much "give and take". Your given the opportunity to get early releases so you can work WITH Meta to better the product while taking on some of the bugs that can be expected in getting an early release. Keep in mind that when you come across issues with an early release, you are expected to report it, but you also have a responsibility in giving productive feedback on what you like and/or what can be better in the new features that are provided in these early releases. To make my point clear, the main objective of this channel is NOT to just be a customer service/technical support channel, but really more of an early release FEEDBACK channel. Notice my use of the word feedback, that is because there is a substantial difference between feedback and a complaint. COMPLAINTS ARE REACTIVE AND (EARLY) FEEDBACK IS PROACTIVE. By being are part of this channel you are in a position to prevent future complaints by giving constructive feedback on new releases before they go public.

 

What this community seems to be clouded with at the moment are people who are way to emotionally invested in the product working for them regularly that they flood the threads with rants about how much they are displeased with the Oculus team. Now to those of you that are partaking in such things, does being a part of the PTC ultimately better your experience with this product or has it made you bitter and frustrated with something you once loved? My advice to you is to take a step back, remember why you started consuming VR content and maybe consider opting out of this channel to preserve your once beloved experience.  

 

Hope you all hear what I am trying to communicate here. I promise you that I am not trying come at anyone in particular. This is all peace and love!

Up and Coming
March 29, 2022

Oculus is know to ignore both feedback and complaints and roll out broken updates anyway, so your point is kind of moot. 

AngeloCarlo
Up and Coming
March 29, 2022

The response to both feedback and complaints are never as simple as you think at this scale. It's easy to play Monday Morning Quarterback, but if you don't understand all of the variables that go into addressing a single issue along with a thousand others at scale, then it's hard to really make a informed performance evaluation on how they are doing. 

 

The balance between fixing issues and launching new features is a delicate tightrope to walk. If the product is not dependable it creates resentment, but if the product is not innovative it can be left behind. In my opinion it is impossible to be innovative without risking dependability. New things cause new problems, it has been like this since the beginning of time.

 

My advice for all of you navigating this new frontier... have grace!

March 29, 2022

Look at that. I got hit with the black void bug because my guardian was disabled ( hate guardian, I have a dedicated play area for a reason don't need software to tell me that )

Ryanality
RyanalityAuthor
Honored Contributor
March 29, 2022

Hi everyone! I can confirm that the team is currently working on the issue that's been reported here and elsewhere that some people have been unable to see their library on certain PTC builds. They're working on that now and as soon as a fix is pushed out for that PTC build, I'll let you all know. The team is also aware that anyone who factory reset their headset in an attempt to fix this was removed from PTC, though they are still running PTC software. They'll be considering a solution for these folks as well and I'll update you all as soon as there's news.

 

Thanks for your patience!

Help others find great discussions and answers by adding kudos and marking solutions to your questions.
Participant
March 30, 2022

Hallelujah, that's how it's done. Thank you very much. Now I can calmy wait in peace, knowing that there is absolutely a solution in the works and that I'm not just sitting in the dark waiting.

Participant
March 30, 2022

Was playing Skyrim VR and had a notification sound on Windows 10 followed by an overlay box popping up up stating something about Death Unchained season 2 something or other. Never had this happen before. Is it new? I did have app updates enabled in my notification settings on the PC client. Has it always been this way or is this a new feature? Seems like in game advertising. No biggy if I can disable it. I toggled the switch off so will see if I get it again.  

March 30, 2022

Or,

 

 

**bleep** Organize **bleep**

 

Accumulate **bleep** Hierarchy

 

**bleep** Mutilate **bleep**

 

Add an Archive option in App Library for

unused apps, folder at bottom, that

should take seconds!

 

 

 

 

 

Up and Coming
March 31, 2022

I have had an issue with games I bought not able to download and after factor reset all my purchases are the same. Loading circle on all bought items and no downloads. Is this part of the known issue?

Participant
March 31, 2022

It is, yes. Unfortunately since you've factory reset, you're likely to be stuck even if within PTC builds it's fixed, unless they come up with a solution as they said they would. If it's of any help, you're definitely not alone, as there's quite a few us of in that predicament as well due to trying to fix the issue in the first place.

 


@Oculus_RyanS wrote:

The team is also aware that anyone who factory reset their headset in an attempt to fix this was removed from PTC, though they are still running PTC software. They'll be considering a solution for these folks as well and I'll update you all as soon as there's news.


 

 

New Participant
March 31, 2022

My games have disapear but he still to exist in my Headset.

I have do a factory reset and try some things i have view on some topics but nothing have repair my Quest 2.

I still to have an empty Quest 2, but i can play to my Unkown Source game.

 

March 31, 2022

Login to your Facebook account on

your headset, download Sidequest on

Windows 10, update all your Oculus

Meta apps, and rock and roll!

Participant
March 31, 2022

Could you elaborate a bit more?

Participant
April 1, 2022

What a useless post. It doesn't sound like the author has tested it himself. You also need a developer account to access the Quest2 with sidequest at all. Also, I won't change anything else on the Ouest 2 until support announces a verified procedure. It was already a big mistake to reset the Quest 2 to factory condition. Why the support can't unlock PTC for the affected users is a mystery to me. The Quest 2 has been lying around as a paperweight for a week.

Participant
April 1, 2022

WOW. Great news. My apps are back !!!! Just started my Quest 2. All my apps are back and I can install them. Thanks to the support. The firmware is still the 39.0.0.56, yet everything works.

Participant
April 1, 2022

I just checked this morning when I woke up and my apps have returned also. I am happy and hope that this doesn't happen again. Crossing my fingers that everyone else's is fixed too. 🤞

Participant
April 1, 2022

Just woke up not too long ago, read the thread and hopped on to see that my apps were fixed too!