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Ryanality
Ryanality
Honored Contributor
April 17, 2024

PTC v65 Release Thread

Thanks everyone for all your feedback on our previous builds, several bugs were identified in PTC v64 and the solutions for some have shipped, while others are on the way!

The Public Test Channel (PTC) for Quest v65 is starting to roll out soon for Meta Quest 2, Meta Quest Pro, and Meta Quest 3. 

If you're seeing an issue or bug after updating to PTC v65 jump on over to our Get Help board and search for any existing thread, if you don't find one, make a new thread. Please add the tag "PTC v65" to the thread and in the title. This way everyone can look for just PTC v65 issues too.

It's best if you can post each bug you spot in its own thread, to keep track of individual issues separately.

Share your impressions and let us know if you see any issues. Please make sure to also send in bug reports along with posting on the forums if you notice anything going wrong. 

We know it's tough when you run into a problem on a PTC build and want to thank you all again for testing out PTC and sharing your feedback! This feedback is extremely helpful to our engineering teams. We appreciate your interest and persistence in testing out the core functionality of software as we develop!

    48 replies

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    wphend00
    Participant
    May 7, 2024

    FOLKS... my issue is this:

    I have put in 4 different support calls or chats and have not received a solution.

    No matter what I do, my unit will not update to v65.

    Its a 128 gig unit.. I have had it for well almost 2 months.

    I have tried the following:

    1. Factory Resetting (twice)
    2. Checking for Updates via the Setup\system\Software Updates section (numerous times on my own and under the direction of Meta's Support team)
    3. Shutting down the headset while on wifi to see if it prompts for an update.

         For the first 3 times that I e-mailed (2)  in or sent a chat (1), the first response from Meta team is always #2 above.  Its like a repeated mantra. 

        I have gone so far as to send screenshots to their support.

        My ticket # is 06981620

     

        After executing #2 above, for some lady named Katelynn on their e-mail support, I responded back with screenshots...  that was 3 days ago. I have not heard anything from her since. No followup, nothing.

      Today, I had a conversation with Precious and another lady. the last lady asked me to wait and explained that she would reach out to Katelynn. She assured me that Katelynn is working with "the team" to provide a solution... but nobody has to communicated this to me... via the e-mail channel.

     

    I am stuck here... 

     

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    May 7, 2024

    Hey wphend00! Thanks you so much for your time and patience you took to get through all of those steps, we really appreciate what you have done thus far. In order to further assist you we would like to continue in a private message to gather your information and look into your account for available options. To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We value your response and look forward to hearing back from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Anonymous
    May 7, 2024

    Add scoped storage or I'm selling my headset

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    May 8, 2024

    Hi there wphend00! We just wanted to check back in with you to see if you still need assistance. If so please feel free to reach back out to us as we would love to help.

     

    Have a wonderful day!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    MoonstoneWolf7
    Up and Coming
    May 16, 2024

    Has anyone been able to upload panoramas yet? That function is still not available to me and was just wondering if we had to do something special.

    CallsignFin
    New Participant
    May 17, 2024

    is the problem with the data folder fixed?

     

    azvampyre
    Up and Coming
    June 1, 2024

    Do Not update to v65 if you use Airlink and Link cable interchangeably.

    After you connect link cable and reboot, the OVR kernel is recompiled which omits the airlink protocols. The only way to fix it is to reinstall the firmware, but since Meta want's to track your every move that's not possible through a locked boot loader.

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