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New Participant
August 31, 2026
Question

Error trying to import media files

  • August 31, 2026
  • 2 replies
  • 129 views

I have Samsung Galaxy S26 Ultra and after update the rayban meta glasses, I have an error in all my glasses, that says something like "Cannot import media files", I tried import the media file using an iphone, and I did not have any issues using iphone, but my principal is the samsung device, so I have restarted the phone, delete cache from the app, data app as well removed, and finally uninstall and install again Meta AI app, but same result "Cannot import media files"

Is this an issue for the most recent updates? or what would be the solution for this, thank you!

    2 replies

    steve40
    Honored Contributor
    September 1, 2026

    what would be the solution for this

    You already found a solution: use an iPhone 🙃.

    Report the issue within the Meta AI app itself.

    New Participant
    September 7, 2026

    I'm getting the same thing, submitted a app report it's been over two weeks and I still can't import media. I was able to login on my Ultra using a different account and everything work. My main account that I had been using for the past year is still having the issue, ever since the update it's been a horrible experience.