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shakingearthdigital
shakingearthdigital
Participant
June 29, 2021

Channel users not getting invitations, unable to test app

  • June 29, 2021
  • 8 replies
  • 6754 views

We have an unpublished Quest (App Lab) app which we're trying to share with some testers. We added their emails to the RC channel, but they never received an email invite. Any email I add immediately goes to Subscribed Users instead of Pending, but they are unable to find the app in the store. 

 

We actually tried this with 2 different apps and had the same result. 

The only users who this does work for are those that are members of our org on the dashboard (the developers). They don't receive the email, but are able to see the app in their library. 

 

Am I doing something wrong, or are invites broken? 

    8 replies

    khalidnauman1
    New Participant
    July 8, 2021

    Yes, we are having the same issue with our AppLap app. The workaround for this is that we adding a user as a developer. once they have the entitlement to the app we remove them from developers. Not a good solution but apparently invites are broken for months.

      shakingearthdigital
      shakingearthdigitalAuthor
      Participant
      July 8, 2021

      Thank you for confirming it's not just me!

      Nmezi
      New Participant
      July 13, 2021

      a

      danielrainville
      New Participant
      January 31, 2022

      Are invites still broken? It worked with my own email but does not seem to be working with other emails...

      Ebonicus
      Participant
      April 14, 2023

      Does anyone from Meta ever respond here? This is a major issue to not be able to invite test users, and there have been no responses for a year?

        nadimbk
        New Participant
        June 19, 2023

        its 19 June 2023, still have the same issue, testers cant receive no invitations, this is so annoying.

          NickAVT
          New Participant
          June 26, 2023

          Same problem here. Can we get an answer from the Meta team?

            JohnnyGPulseJet
            Participant
            March 20, 2025

            We're having the same problem and it's extremely frustrating .    Some users get access, other users not and we just spin our wheels trying to figure it out.

            I don't understand how Meta lets major bugs like this exist for over a year.   If anyone from Meta cares at all, please let me know.

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