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keycapgames
Up and Coming
January 1, 2024
Solved

How to Request Moderation for a negative review on my App?

  • January 1, 2024
  • 4 replies
  • 3116 views

I've got a 1 star review on my app saying the user is unable to find the game in his library... and I want to get this removed as this is an Oculus issue not an app issue.

 

As per the documentation, there's a way to request that by clicking "Request Moderation" from the developer's dashboard on the review popup. https://developer.oculus.com/resources/user-reviews/

but that button doesn't exist...

 

What kind of a platform is this.. omg (btw I'm posting this knowing 100% that no one from Meta will bother to even read it...)

      Best answer by kennardconsulting

      Hi mate. I joined the Oculus Start Developer program. They give much better responses to forum posts.

      The answer I got was "the 'moderation' button is currently a tool that is only available for Quest Store application" (i.e. not App Lab).

      4 replies

      kennardconsulting
      Inspiring
      February 9, 2024

      Having the same problem, mate 😞

      kennardconsultingAnswer
      Inspiring
      April 2, 2024

      Hi mate. I joined the Oculus Start Developer program. They give much better responses to forum posts.

      The answer I got was "the 'moderation' button is currently a tool that is only available for Quest Store application" (i.e. not App Lab).

        keycapgamesAuthor
        Up and Coming
        April 2, 2024

        Thanks a lot!

        keycapgamesAuthor
        Up and Coming
        July 26, 2024

        Update: They enabled review moderation for appLab now, and they rejected my request saying it doesn't violate the guidelines 😄 however it literally violates the "Relevance" rule 😄 I give up dealing with this.. it's a waste of time and energy.. 

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