Developer Dashboard Feedback

After submitting the Data Protection Assessment for my game, i was asked to answer a few follow up questions about the use of Oculus User Data in my application. I got stuck on this question:I currently share the player's Oculus User ID with Photon, a multiplayer framework that powers the multiplayer features in my game. The ID is needed for the multiplayer session and is not stored. This considered, what should i answer to that last question?Thanks for your help.

I have an app that is under review. I have binary and meta image updates for the app, but there is no cancel button. There is no way to delete/cancel/modify the app submission. What are my options?

My KeyStore file was sadly deleted and even after recovering it it seems like its has been corrupted so I am wondering If I delete the app from my dashboard and then create a new one can I keep the name the same ? 

Hello All,I have published the app to LIVE, the first version is Free to download. Now I want to make it paid. I am getting a pricing option. But unable to submit the app again. Also unable to change app metadata. Does anyone have an idea how to make the app Free to Paid?

Hi,  Let's say we have build number 5 on release channel BETA. I then make changes and upload build number 6. We then realize the changes are unwanted, why can't revert the current build used on BETA to a previous version. I can't even re-upload an older APK. Seems only way is to go back in source control, spend time to re-build an old source but to a new build number and then re-upload that.  Why is that? bug?

I have done no marketing (getting ready to) and only sold a couple of copies to family members.  No one knows my game exists yet. But someone seemed to have found it and purchased it in order to leave an anti-Ukraine "review" as the first review of my app (both sending a political message AND poisoning my review well). It's obviously an inflammatory hate message in complete opposition to my personal views (which are irrelevant to my app reviews anyway). https://www.oculus.com/experiences/quest/4495091483934457/ What's to be done?   I'm certainly not against criticism of the game, but this is not that.

I factory reset my oculus quest 2. I was having issues with casting and account verification between the app and my oculus.  I factory reset my oculus to try and get connectivity between my IPAD and quest 2. All my apps were missing. I went to download them again and it is saying I need to re-purchase.Is there any way to recoup this loss? Missing Vader Immortal, Eleven Table Tennis, Walkabout Mini-Golf, Resident Evil, etc. I don’t mind supporting these great product designers again, but being out about $200 is a bit of a snuff considering I did what the support site said.Thoughts? Can provide screenshots of my library if need be.Thank you in advance.

My game has 16 levels and 4 difficulty levels. I want a leaderboard for each combination, so 64 in total. First, I'm wondering if there is a limit to the number of leaderboards I can have. Second, Is there an API I can use to save myself all that clicking?

I just opened an LLC in a new state, and would like to close my current LLC. I would like to update my Organization name and tax information, but it seems that I can’t do that from the dashboard (it’s greyed out). Also, anytime I try and open a new ticket and choose this exact option, I get an email saying that this ticket is closed automatically due to the lack of resources. It even says I can “reopen my case” by clicking a button below but the button isn’t there 😂. Does anyone know how I can update my organization name or how to migrate an app to a new organization?

Our Applab submission has new reviewer feedback. We can't access it. Previuously we saw a text written by a reviewer. We cannot accessed this text any more - same as the current feedback.

I've tried Oculus Integration 33.0 passthrough sample scenes, but passthrough environment is just black. I tried this guide https://forums.oculusvr.com/t5/Quest-Development/Oculus-Integration-31-0-Passthrough-API-does-not-work/m-p/880488#M3444Also tried reboot my Quest2 and factory reset. After that, passthrough environment is still black. I don't know what the problem is. Please help me. Environment:Unity 2021.1.28f Thanks!

Hello,i would love to ask if there is any option how to reset or switch Admin/main developer account for our Organization?We do not have access to the original admin account. We are not able add other developers accounts for colleagues, to see our orders or managing anything.  The organization is created already so we can not create new one or add anyone the existing organization.Thank you for your advices.Best regards Richard KužidloPlatform Support Specialist 

Hi, I developed an app for Quest 2.our app was recently approved and released on App lab and we have did not add keywords for user search. On my developer dashboard, search keyword (optional) field is locked and disbalehow we can add new keywords for our app?

Hi,  I have 2 questions. Please help us if you know the answer. My first question is How we can publish our app (Quest 2) on the official Oculus store? and my second question is how we can move our recent app that was approved through AppLab to the official Oculus store? Thanks.

What the heck! VR videos only play after doing a factory reset, but then after a while they keep suddenly not playing anymore and Oculus is ignoring all my emails to address this widespread issue. Oculus we paid for the Go! You should still offer tech support for your products.

Hey, If there are any developers out there looking for a job to contract with, I have a project for you.I could go into the specifics with whoever is interested, but it is for an EdTech company and the project is supposed to be a virtual reality classroom for higher learning institutions- allowing students to immerse in, and engage with, their class from home. The contract will be to create an MVP (minimum viable product) only. Looking forward to working with you,Ethan

Hey,my app currently goes through App Lab review and I am already looking forward seeing it on the main store 😉I wanted to ask how does the graduation from App Lab to the main store process look like?Is there any separate submission process for the Main Lab, should I get in touch with the support if I would like to apply to the main store?I would highly appreciate it if someone who went through the process recently could chime in and describe their experience- thanks!

Is it only Invites ? Or does the app also needs the Deep Linking and Friends authorisations ? The documentation isn't really clear.

Verificação de propriedade

Since this seems to not be a function in the developer portal, how would I go about creating a ticket for it? Best,JTM

Hello,I have been trying for the past week on and off to get my Quest 2 able to do some VR dev, I have watched multiple videos and ran through the process of install/uninstalling blah blah. I cannot find anybody else with this problem, I have all the correct installs, everything connects fine it recognizes my headset and runs as expected... Until ODH decides to open up endless adb.exe and commands under taskmanager ultimately freezing my PC up.This leads to me not being able to do any VR development at all using ODH. It will continue to open endless adb and command prompts all children of ODH. Disconnecting my headset via command prompt 'adb kill-server' removes all the excess process and I can restart the ODH app and try again... with the same results at varying intervals.In the ODH log it will repeatedly say"adb failed to connect to socket 'tcp:6666': Connection refused" shortly before going off rails and ultimately freezing my PC if I do not kill-server or kill ODH app.Thanks in adv

Hello!I'm looking into investigating how to keep apps open in the background (for music) as every time that the app is minimised (put into a background task), the app stops outputting audio.Is there any way to prevent this.Thanks, WolfDen133.

when i try to open the application it shows a white screen so i can't do anything on it i was trying to mess with ADB btw over wifi but this was my first time installing ODH but it never worked|| -----------------------------------------------------|

Hi,We are about to upload a new version of AppLab App to support IAP, and here is our problem: 1. The previous version APK for production channel actually used a wrong App ID2.In order to support IAP, I switched to the correct App ID, however when I'm trying to upload the new version APK, I always got an error message:"ERROR: Please sign or rebuild your APK using a production certificate or verify your keystore build settings are correct." Any suggestions to solve the problem? Thanks a lot

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