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February 11, 2019

Removing old unreleased APK signed with bad keystore

Hi all,

An old APK was uploaded to the STORE release channel, and was not released. The keystore used for this was lost, so now I cannot update the build with the fixed version.

Since the app was never actually released yet, is it possible to delete the old unreleased APK and replace it with a new one? There is surely no technical roadblock in doing this, but I imagine it requires some Oculus backend intervention.

Thanks!

    4 replies

    mousebear
    Honored Contributor
    February 12, 2019
    @Xyzyx101 Welcome to the Oculus Developer Forums!

    Requests like these should be sent in as a ticket through https://developer.oculus.com/contact

    As such, I can see you have submitted a request, and will respond to your ticket accordingly. Thank you!
    If you need immediate help or want additional support/context on an issue you are having with our platform or integrations: 1. Gather any and all logs , screenshots, and version numbers of relevant software (Oculus SDK, engine, etc.) 2. Please submit a ticket here through the "Contact Us" link (include what you've gathered in step 1). 3. Tag me @mouse_bear once you have done so!
    Participant
    November 3, 2022

    did you get a valid response? Need help with this aswell!

    New Participant
    November 5, 2022

    hi

     

    New Participant
    November 13, 2022

    Same issue here. Did you get a response?