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mattbenic
Up and Coming
October 10, 2019

Unable to add a new user to a release channel

I'm trying to invite a new user to one of our release channels (for mobile/go), which we've done many times before. I've added the recipient's email, they received the invite clicked on the link to accept the invite, but are getting an error message ("Oops! Something went wrong. Please make sure that your URL is correct."). I've tried with two different apps, and it's happening on both. I tried two different browsers as well. They're logged into their oculus account before clicking the link.

Is anyone else seeing this at the moment?

    10 replies

    animandi
    New Participant
    October 10, 2019
    Hi, yes i have the same issue
    SteveTransfrVR
    New Participant
    October 10, 2019
    We also have this issue.
    TSDeveloper
    New Participant
    October 10, 2019
    We are experiencing the same issue on our end as well. We've tested this across many different accounts and have not been able to accept invites. Oculus, is this something you are working to fix on your end?
    robstemm
    New Participant
    October 10, 2019
    I'm also seeing this issue. This seems like something isn't working correctly with the Oculus release channel system.
    ruud3DV
    Participant
    October 10, 2019
    Yes, same problem here
    Anonymous
    October 10, 2019
    Hi all, we're aware of the issue and the fix is currently being deployed.  We expect it to finish deployment in the next 1-2 hours.

    Edit: deployment is taking a bit longer than expected.  I will post an additional reply once it goes through.
    Anonymous
    October 11, 2019
    According to our logs, the change finished deploying at 6:39 PM.  Invite verification error logs have dropped to zero and our manual testing has been successful.  Existing (and newly generated) invite links should resume working.

    If you have any ideas for how we can improve release channels, feel free to comment or PM me.
    mattbenicAuthor
    Up and Coming
    October 16, 2019
    @ruibalp-oculus just a delayed thanks for sorting this out. 

    Out of interest, is there a site or twitter feed or something we can follow for service status?
    stephenscholz
    New Participant
    November 6, 2019
    We are experiencing this same thing now.
    Anonymous
    November 7, 2019
    We're having the same issue. Is this a known issue, and are there any estimates on when it will be resolved?
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