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Soombird
Participant
February 16, 2023

Where can I get support for app lab submission?

  • February 16, 2023
  • 9 replies
  • 6202 views

Hi,

I submitted my app on app lab and have been waiting for 10 weeks for approval.

As far as I remember, the 1:1 inquiries for developers was closed since last year. Therefore, there seems to be no window to ask developers, especially regarding app lab submission.


I cannot wait any longer, so I inquired through an e-mail that came up with a meta-contact on Google, but I received a reply that "the form you submitted is only used to handle complaints related to your privacy." I couldn't get help with the development.


Does anyone know the contact that I can ask directly about the development or app lab process? I'm desperate...

    9 replies

    laoso
    New Participant
    February 17, 2023

    same here. for 8 weeks...

      d4shvr
      New Participant
      February 17, 2023

      Meta developer hub

       

        silverdice
        Participant
        March 3, 2023

        Soombird laoso have either of you heard back regarding your submission?

        SoombirdAuthor
        Participant
        March 6, 2023

        My team's app has finally been approved and released on App lab last week!
        I created new app in Developer Dashboard with the same app but slightly different name. The new app got approved only a week after. There's still no feedback for the old one, though. I think I was lucky, but it's worth a try. Good luck to you guys! And try our app if you're interested in virtual meetings 🙂


        https://www.oculus.com/experiences/quest/5767033570091700/?ranking_trace=112046271361250_5767033570091700_SKYLINEWEB_344a2849-3590-4860-9974-90d52f36fa75&utm_source=www.google.co.kr&utm_medium=oculusredirect

          silverdice
          Participant
          March 6, 2023

          Awesome, that's great news. Congratulations on your upcoming release! 🙂

            stryker20
            New Participant
            October 24, 2023

            My game Monkey Madness has been submitted for more than ten weeks and it still says unapproved, so if I did any thing wrong while submitting or forgot to do something if you could reply to this saying what happened

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