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KevinJardine
KevinJardine
Honored Contributor
June 10, 2025

Where is the privacy policy URL set?

  • June 10, 2025
  • 4 replies
  • 762 views

I cannot find this anywhere on my app dashboard. Meta says look under settings, which I have but I cannot find the field.

My app has been restricted because of some issue with the privacy policy even though I have double checked all the requirements via the video etc. So I am wondering if Meta just can't find my privacy policy url, which is here:

https://gruze.org/starship/privacy_policy.html

    4 replies

    KevinJardine
    KevinJardineAuthor
    Honored Contributor
    June 10, 2025

    Found it in the Distribution > App Metadata History > *Latest app submitted* > Details page. What a confusing system.

    And it is the correct URL. So despite meeting all known criteria, the privacy page was rejected for unknown reasons.

    I added some headers and made some small changes and resubmitted. I guess I can keep doing that until I get to talk to a human being.

    KevinJardine
    KevinJardineAuthor
    Honored Contributor
    June 10, 2025

    Is there any human being here? Meta has again rejected my privacy policy by stating that my privacy policy does not provide information that it clearly does.

    What is wrong with this?

    https://gruze.org/starship/privacy_policy.html

    If I do not get a human response I will be forced to abandon my app development. What a waste of time this is.

    gavinprior
    Inspiring
    June 16, 2025

    What's the issue that they have outlined?

    To pass review, you have to ensure that VRC.Privacy.1-VRC.Privacy.4 are addressed.  You can find these to the right of the Details section.  If any of the these are not ticked then that will give you more of an idea of what is wrong rather than just guessing.

    I get you.  It can feel like a frustrating process when you don't get any answers here.  Hopefully this will help.  Good luck!

    Anonymous
    June 20, 2025

    Hey KevinJardine! I talked to the support team to look and see the ticket that was filed about this, and from the looks of it the rejection is based on VRC.Quest.Privacy.2, because the privacy policy you linked doesn't include any details on what user data is being collected and how it's being used. I believe we still have an active ticket for you in our system, so if you have any further specific questions I encourage you to follow up directly with the agent there!

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