Meta Horizon Worlds stuck on installing

17 replies
1275 views

When I try to enter Meta Connect, another window shows up prompting me to download. However, it is stuck on "Installing..." and I can't join. Also, the reviews seem to be different than the regular download page. How can I fix this?

horizon worlds

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Cloudy21264Answer

Inspiring

UPDATE: This got fixed in the latest build of v81! AND OH MY GOD HORIZON CENTRAL IS STUNNING!!!

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CrunchyBob1578226

New Participant

I have the same issue, been going on for a few months now with no fix from Meta

MetaStoreHelp

Community Manager

Hi Cloudy21264 and Crunchy_Bob,

Thanks for reaching out, are you both still having this issue? Being stuck in a loop can be frustrating especially when trying to get to Horizon Worlds but don't worry, we are here to help!

Can we ask that you make sure your device is fully up to date? You can do that by clicking here.

If the issue still persists you may also want to submit a bug report so our engineers can take a closer look for you.

To report a bug from your Meta Quest.

1. Press the Meta button on your right Touch controller to open the universal menu.

2. Select the clock on the left-hand side of the universal menu to open Quick settings.

3. Select Report problem.

4. Select Include or Don't include to add complete logs and diagnostics.

5. Follow the instructions to submit your report.

You can also quickly press the Meta button on your right Touch controller five times in a row to open the bug report tool.

If the issue continues after trying those steps, please don’t hesitate to reach out to our amazing Support Team and they can troubleshoot further with you.

We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

steve40

Honored Contributor

It's exactly the same bug that I reported here over 2 months ago!

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larawoodward

New Participant

According to my knowledge, usually it’s fixed by fully uninstalling the Horizon Worlds app (including any leftover cache/data), then reinstalling directly from the official Meta Quest Store instead of the pop-up link. Also make sure your headset software is up to date, since older versions can cause the install to hang.

steve40

Honored Contributor

Nope. That won't fix it.

neogrinch

Participant

I tried to uninstall the Worlds app and guess what? It is now considered a "System App" and there is no option for uninstall, only cache clearing, which I have already tried. I have wondered if this might be the cause (the store app cannot update the system app maybe?). Give me an UPDATE TO FIX IT META.

steve40

Honored Contributor

I have wondered if this might be the cause (the store app cannot update the system app maybe?)

No. The Worlds app has been updated several times in my Quest 3 headset in the past 2 months. You can click the "download" icon in the Library on your headset to see which apps have been updated recently. Worlds had an update on 15 September but the bug was not fixed.