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JesseW6889's avatar
JesseW6889
Honored Guest
5 months ago
Solved

Account Recovery

I tried to use my Oculus Quest 2 for the first time in quite a while and it wanted me to set up a Meta account and associate it with the device. I did and then it told me my account was deleted and that I should do a system restore.

Does that mean my purchases are gone? Can I transfer them to a new account?

  • This happened a while ago. I noticed you said Oculus Quest 2, so I figured you have had it for a while.

    Meta sent out emails informing users that they needed to migrate their user account or they would lose everything and the account would be deleted.

    Here is a sample of the email that got sent. Like it said it was a while ago (2022-2024)

2 Replies

  • d0gg's avatar
    d0gg
    Rising Star

    This happened a while ago. I noticed you said Oculus Quest 2, so I figured you have had it for a while.

    Meta sent out emails informing users that they needed to migrate their user account or they would lose everything and the account would be deleted.

    Here is a sample of the email that got sent. Like it said it was a while ago (2022-2024)

    • JesseW6889's avatar
      JesseW6889
      Honored Guest

      I was able to find this email and another email that contained a coupon code to restore my purchases if I created a Meta account after my Oculus account was deleted. I was able to use that code to restore my purchases.

      Thanks for the guidance!