Other Troubleshooting

so i have tried everything to factory reset to using sideload update from meta quest them selves and nothing has worked so far.it is true that it is secondhand.

Hi Meta CommunityI'm 41 years old, born on 25 March 1985, and I've used the same WhatsApp account for approximately 20 years.Recently, my WhatsApp account was permanently disabled because Meta apparently believes I don't meet its minimum age requirement.The problem is that I'm clearly an adult, and my date of birth is correctly recorded in Meta Accounts Centre.The restriction appeared around the same time I set up a Meta Quest headset and account for my daughter. I'm concerned that her age may somehow have become incorrectly associated with my Meta account.When I open WhatsApp, I'm instructed to visit Facebook to verify my age. However, clicking the button simply opens my normal Facebook homepage. There is no verification process, appeal option or explanation.I've contacted WhatsApp Support, Meta Support and Meta Store Support numerous times. I've also been told that an investigation was assigned for human review, but I've received no meaningful updates or resolution.Meta Store Support

Hi Meta Support,I urgently need help resolving an incorrect age restriction on my WhatsApp account (*******).My account was permanently disabled around the time I created a Meta account for my daughter's Quest VR headset. WhatsApp now states that I violate its age requirement and directs me to Facebook to verify my age.However, my Meta Accounts Center correctly shows my date of birth. Clicking the Facebook verification button simply opens my homepage with no option to verify or appeal.I suspect my daughter's age may have been incorrectly associated with my account during the Quest setup.Meta Support previously confirmed that ticket #*** was assigned for human review, but I have received no updates and cannot locate the open case in my Support Inbox.Please help me locate the investigation, confirm its status and escalate the age-verification issue to a specialist who can restore my WhatsApp access.I can provide screenshots and proof of age. 

The remote desktop app after validating the log in from the browser for the meta account asks to try again after 2-5 minutes and something went wrong. I tried restarting and re-installing the application but of no help. What can be done?  

Hi everyone,My Quest 3 is not connecting to Horizon Worlds properly. When I launch the app it gets stuck on the loading screen and never fully connects. I've already tried restarting the headset, clearing the app cache and reinstalling Horizon Worlds but the issue keeps coming back.My Wi-Fi connection is stable and other apps work fine. Has anyone else experienced this recently or found a fix? Would appreciate any help!Thanks

Recently me and my friends got back into vr, I can’t log into the app with my main account on phone but in logged in on my vr. I can’t log in because I had authenticator app setup for it but I got a new phone and factory reset my old phone, the key didn’t transfer over and now I can’t access the account on phone  If anyone knows a way I can get my account please let me know I really need it, thanks

когда пытаюсь подключить мета квест к пк по метф квест линк и пытаюсь зайти через сайт то открывается сам сайт и больше ничего не происходит. Что делать?

Ive been trying to login to my headset but it keeps telling me the login to www.meta.com/device and I tried logging in but it's telling me my email is wrong, or it's not connected to any accounts which is a lie because it's connected to the account ik messaging on, I just need help with this it's making me mad

Hello since the 2.9 ptc update when ever i join a call on my headset i cant hide the call it always shows the green call button anyway to fix this?

I cant for the life of me find a way to disable this awful double tap feature, sure its great for standalone but as someone who uses pcvr and i just wanna lay down and watch a movie, im not even tapping it and it keeps activating and its driving me nuts, is there a way to disable this feature or passthrough overall, i know there USED to be a way to but it seems that setting is gone now?

Just got the update and it saysYou can now use Meta Quest Touch controllers to emulate an XBOX gamepad. This feature is compatible with XBOX and Steam Link. Enable the feature in Settings > Devices > Controllers. Once enabled, press the Meta and Menu buttons together to switch into Gamepad mode, then press the Meta button to exit. Available on Quest 3, 3S.I don't see an option to enable it and pushing both buttons don't work anyone know how to do this I'm on a quest 3

Hi! I Have an Oculus quest 2 I can’t contact Meta support. The Quest 2 support page says there’s no device linked to my account, but when I enter the CORRECT serial number (from the Meta Horizon app and on the side of the device), it says:No product found. Check the information you’ve entered and try again.The device had been left unused for a long time and wouldn’t switch on. There were issues with the Wi-Fi connection: it would connect but not work, as the date on the device was set to 2022 or 2023. Once the correct date was set, the internet worked. Following a failed update, I had to perform a factory reset. When I switched it on for the first time after connecting to Wi-Fi, the device tried to download updates, but it got stuck at 0% for a long time (I suspect this is because the date has reset to 2022–2023 again).I can’t update via https://www.meta.com/help/quest/software_update/ either (at around 50–60 percent, the device restarts, but the installer displays the messag

My Meta account was suspended and then permanently disabled because I missed the age-verification emails sent in September. I did not see the messages asking me to complete the verification steps by September 23, and I sincerely apologize for the delayed response. I am an adult, and the age concern on my account is a mistake. I use this account with my Quest 2, which no longer work properly since the account was disabled. This account has purchased games (including Beat Saber). I have updated my contact email to **********. I would like to request a manual review of my account. I am happy to verify my identity and age with a government-issued ID (driver's license or passport). Please let me know how to proceed before the account is deleted on November 7, 2026. Note: I am posting from a different Meta account because the disabled one cannot sign in. Thank you for your help.   [Mod note: edited for privacy - this is a public forum]

I contacted Meta Quest’s official support page regarding a startup issue, but the problem persisted even after I tried restarting the device after charging, as instructed. I also tried the official software update tool, but the issue remained unchanged.I am still unable to proceed past the “Android Recovery” screen; even when I select “Try again,” the Meta logo appears briefly before I am returned to the same screen.This issue began after the battery ran out. I have not performed a factory reset yet.Translated with DeepL.com (free version)

So my left quest 3 controller will not register of moving forward. I’ve had it for about 3-5 months so far, I can move the joystick forward it just does not register it moving. My joystick can only register going diagonally to the left or backwards, any other way does not work. It also has insane stick drift and it gets really jittery sometimes.

First, I noticed that the 'Beta' menu has disappeared from the Meta Link app.The issue I am encountering involves a masking misalignment between 3D content and the real-world background in Passthrough mode. Specifically, there is an offset where a black silhouette protrudes upwards above the content.I am aware that PC Link Passthrough is primarily intended for debugging purposes. However, this is a critical issue for us because our main content relies heavily on this feature.Is there any solution or workaround for this

I am writing this post out of deep frustration and after hitting a complete dead-end with the standard email support. I desperately need a Community Manager or an internal supervisor to step in and review my case, because your front-line email agents repeatedly state they have "no manual tools" to resolve a system conflict created entirely by Meta. Here is the exact situation: 1. How the money got trapped: I purchased a game with my own money. Meta Support officially reviewed and APPROVED my refund request. Meta then deposited that refund directly into my account wallet as a store credit balance of $39.99. 2. The automated lockout: Immediately after Meta placed my approved $39.99 into my wallet, the automated system placed a security hold on my account and demanded government ID verification via an on-screen appeal interface before I could spend my balance. 3. The impossible contradiction: When I contacted support, the email agents explicitly confirmed that Saudi Arabia is NOT supporte

I genuinely don’t understand what Meta was thinking with the new Quest 3 UI. It feels like one of those redesigns made for the sake of looking “new” rather than actually making the headset easier to use.The biggest problem is that everything now feels less direct. Actions that used to be obvious are buried behind extra menus, icons are less clear, and the whole interface somehow feels more cluttered while also showing less useful information at once. That’s quite an achievement.VR interfaces need to be simple. You’re wearing a headset, using motion controllers or hand tracking, and you want to get into an app quickly. You shouldn’t have to hunt through floating panels trying to remember where Meta moved a setting this month.The new layout also wastes far too much space. Quest 3 has a huge virtual display area available, yet Meta seems determined to make basic navigation feel like using a cramped mobile interface stretched into VR. There’s lots of empty space, oversized elements, and me

I'm trying to join the payday aces high playtest but for whatever reason my account is saying I'm not 18. My birthday is correct and nothing has worked. What could possibly be the problem?

everyone,I am a simracer and mainly use my Quest 3S for iRacing in VR.After formatting my PC and installing a new GPU, my Quest 3S started freezing when using Quest Link over USB. I spent quite a bit of time troubleshooting it, so I wanted to share what I found in case it helps someone else.My setup:Meta Quest 3SRTX 5070 TiWindows PCiRacingQuest Link over USBThe problem:The Quest 3S would completely freeze inside Quest Link.The important part was that the PC itself did not freeze.The mouse was still working.The PC continued running normally.iRacing continued running normally when I was in a game.Head tracking continued to work.But the image inside the Quest 3S was completely frozen.At first, I suspected the USB connection.Initially, Meta's USB test showed:USB 2, approximately 370 Mbps.I then changed to a different USB port on the PC and got:USB 3, approximately 2.7 Gbps.Meta then reported the connection as compatible.However, the freezing problem could still occur.Interestingly, I coul

I wanted to go in the metaverse after a time and the battery was drained. I charged it and tried to power it on, but it only showed the the meta logo when it started but then I'm stuck on a grey screen. If I want to use the software-update-tool it always disconnects. I already tried the refactory reset a few times and tried to restart it but nothing works.What should I do?

I am hoping someone from Meta can finally help me with this.My Quest 3 developed a serious fault following a Meta software update. It had been working normally beforehand and there was no accidental damage, liquid damage or misuse.Initially, the headset would power on and produce sound but the displays were unusable. I reported the problem to Meta at the time and followed all of the troubleshooting I was asked to complete, including reset, factory reset and software recovery procedures.The headset was never restored to working condition and ultimately became completely unresponsive. It now will not power on or charge, there is no charging LED, no display, and I cannot access the boot or recovery menu.I appreciate that the standard manufacturer warranty has now expired, but this is not simply an old device that gradually wore out. This was a premium headset costing around £600 which became completely unusable after approximately two years, following a Meta software update.What makes thi

So just received 2.5 on headset and I can no longer filter app drawer by installed only.Anyone else experience this?Why does this feature seem to drop off with every few updates? So annoying.

Hi! I'm really hoping that I'll get the help I need the help I need and been searching for weeks now.Here's the issue: I installed Meta Quest Link in order to use my Oculus Rift S, followed every instructions needed and I've been able to make it work without any issues. The actual interface once with the headset worked properly, I was using it like normal until when I tried to launch the ''First Steps'' experience for the first time, I ended in a loading screen on the headset and this screen above this text appeared on my PC within the Meta Quest Link app, it seems like I'm stuck in an eternal loading screen. I tried to close it and restart the app, nothing. I've even uninstall the app to reinstall it after, still nothing, repaired the app with ''OculusSetup'', also nothing. I can't make it past this loading screen and be able to use my headset like normal. I don't know what to do, I tried everything in my power. PLEASE HELP ME!

Hello! I've got strange issue yesterday. My oculus link works well in the shell. I can see the gray background and dashboard panel. But any apps failed to start. Even Oculus Dreamdeck with the dino doesnt'work. In my app i can see failed messages like that:29/08 13:12:57.099 {INFO} [RuntimeIPCClient [RUNTIMEIPC]] ReleaseRef: Remaining refs: 2, Client: WindowsPackage:WindowsProcess:22148, Server: WindowsPackage:WindowsProcess:0 (RuntimeServiceServer)ipcLoader [RUNTIMEIPC]RuntimeIPC: Loaded library from C:\Program Files\Oculus\Support\oculus-runtime\RuntimeIPCServiceClient_64.dllREFLECT [RUNTIMEIPC] WARN@ arvr\projects\xrruntime\mobile\1stParty\RuntimeIPC\RuntimeIPCHelpers\Include\Private\RuntimeReflectIPC.h(2694): ipc_GetServerState FAILED: PerformanceManagerStateREFLECT [RUNTIMEIPC] WARN@ arvr\projects\xrruntime\mobile\1stParty\RuntimeIPC\RuntimeIPCHelpers\Include\Private\RuntimeReflectIPC.h(2694): ipc_GetServerState FAILED: KPIFeatureMeasurementsStateREFLECT [RUNTIMEIPC] WARN@ arvr\pr