RavnTheEejit
6 months agoHonored Guest
Does the one year limited warranty cover sweat damage? If not, how do I get a replacement?
I’ve been using my Quest 3S for about half a year now, and as of a couple days ago the tracking completely stopped working. I found out through research that this was most likely due to sweat damage.
I play VRChat and run a couple groups on there, where I get sweaty very quickly, so I assumed this was the case. I also live in a hot environment.
I did a factory reset and tried everything else only to end up with a black backlit screen..
Is it possible to get a replacement for sweat damage with the one year warranty? Or do I have to buy a brand new headset?
Edit: i have emailed support and I got an AI generated message. I’ve also talked with them through Meta and they literally do nothing to help. Also likely AI.