Forum Discussion

RavnTheEejit's avatar
RavnTheEejit
Honored Guest
6 months ago

Does the one year limited warranty cover sweat damage? If not, how do I get a replacement?

I’ve been using my Quest 3S for about half a year now, and as of a couple days ago the tracking completely stopped working. I found out through research that this was most likely due to sweat damage.

I play VRChat and run a couple groups on there, where I get sweaty very quickly, so I assumed this was the case. I also live in a hot environment.

I did a factory reset and tried everything else only to end up with a black backlit screen..

Is it possible to get a replacement for sweat damage with the one year warranty? Or do I have to buy a brand new headset?

Edit: i have emailed support and I got an AI generated message. I’ve also talked with them through Meta and they literally do nothing to help. Also likely AI.

5 Replies

  • steve_40's avatar
    steve_40
    Honored Visionary

    Of course it doesn't. So that's why you must never admit to being sweaty when you request an RMA under warranty 😁.

  •  

    Fish_whisperer_01 wrote:

    So that's why you must never admit to being sweaty when you request an RMA under warranty

    Normally, I'd agree.
    But the problem is known. Meta knows about it, too.
    I mean... there's probably a reason they developed open/breathable interfaces after some time.😉
    In this case, the recommended use of the headset (for exercise) can cause malfunctions. So it doesn't matter if he said he was sweating... maybe it's even better to point out that it's a design flaw.

    RavnTheEejit​ 

    Try the chat or WhatsApp option instead of email. You might talk to a human

    Get support | Meta Store

    Maybe show them this thread, there are lot headsets that were replaced because of that issue.

    4 headset replacements in 4 months - 1244716

    If you use the forum search function(or Google) you'll find much more examples.

    Good luck!🙂

  • Great advice from Choleni and fish_whisperer_01. Can I give you some advice for your next headset if you need a replacement. I use 3 different fitness apps so always there's sweat. The vented interfaces only do so much. So, what I do is this. Get some of those silica gel capsules and sachets. The more the merrier ! Keep them in your Meta case. After finishing put your headset in and close it. It will literally dry your headset fully. They will eventually become over saturated so you should change them every few months. You can even use the same ones if you can dry them out in the sun or on a radiator, also the microwave but make sure not to put the plastic capsules in there. I found out about it as I have a collection of automatic watches and living in a humid country, it can be a problem with humidity being sometimes 95%. I started using the sachets in my watch case and used a humidity measure to check. Inside the box the moisture level was 35% compared to outside room humidity of over 80%. I tried it with my Oculus. The headset moisture was measuring at just about 100% when put in the case after workout but within 30 minutes in dropped by half and later more. It really sucks up that liquid. Just make sure your case is zipped fully closed. Sorry for the long explanation .😂 But this really works, and you're not going to have to worry about moisture build up. 

    • steve_40's avatar
      steve_40
      Honored Visionary

      You can even use the same ones if you can dry them out in the sun or on a radiator, also the microwave but make sure not to put the plastic capsules in there.

      Silica gel is a great idea. Just don't try to dry the headset in the sun or in the microwave by mistake; I still remember the user who accidentally put their headset in the washing machine 🤭.

      • Maccyb123's avatar
        Maccyb123
        Consultant

        😂😂 Yes !! I remember reading the washing machine one !!