Forum Discussion

sky.cloud.2022's avatar
sky.cloud.2022
Honored Guest
3 years ago
Solved

Factory Reset Oculus Quest 2

Hello, New here to everything related to VR.. & the Oculus Quest 2. I recently purchased a Quest 2 from a co-worker. Thought it made more sense to buy it pew-owned than to purchase it brand new, since I was giving it as a gift to my daughter for Christmas. Well, the person I purchased it from never deleted their account off of the device. So, when I got it all set up (or so I thought)... I made an account for my daughter on the app. I then tried to link the headset to the account I had made, but every time I would try to pair the headset to the app, it would always come back with an error, saying it couldn't pair the device. So,  we are on the original owners account, and since we were on the previous owners account when it turns on.... we figured out we could go into the account settings and "shared" the device with my daughters meta account, so she could play a some games, until we could figure out how to pair the device to her account..... I need help trying to get the original owners account information off of the Oculus, so we can set it up under our information so we are able to use the oculus to its full potential, b/c as of right now there is a limited things that we are able to do.I again am new to doing anything in regards Any help would be greatly appreciated. *single mom on the struggle bus, just trying to figure this out, so my daughter can play her new system to its maximum potential* PLEASE SOMEONE HELP MEEEE! or I am very certain my next reach out will be an SOS, due to the emotional roller-coaster of a typical pre-teen!!  LMAO

 

Thank you in advance!!  

Meta Quest 2
  • MetaStoreHelp's avatar
    MetaStoreHelp
    3 years ago

    Hey there, sky.cloud.2022! We can definitely understand your concerns with wanting to get rid of the previous owners account, and we'd be glad to help out! Here's the steps for performing a factory reset on the Quest 2: 

     

    From the Headset:

    • Power off the headset
    • Press and hold volume down & Power
    • This will boot into the USB Update Mode menu
    • Press volume button to move selection, press power button to make the selection
    • Navigate to Factory Reset and press the Power button
    • The device should now begin the Factory Reset process.

    Let us know if you run into any issues, we'll be looking forward to hearing back from you! 

33 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    3 years ago

    Hey there, sky.cloud.2022! We can definitely understand your concerns with wanting to get rid of the previous owners account, and we'd be glad to help out! Here's the steps for performing a factory reset on the Quest 2: 

     

    From the Headset:

    • Power off the headset
    • Press and hold volume down & Power
    • This will boot into the USB Update Mode menu
    • Press volume button to move selection, press power button to make the selection
    • Navigate to Factory Reset and press the Power button
    • The device should now begin the Factory Reset process.

    Let us know if you run into any issues, we'll be looking forward to hearing back from you! 

    • tiny.drako's avatar
      tiny.drako
      Honored Guest
      3 years ago

      hey i factory reseted my oculus and i tried paring it to my new account it stays on the Loding screen and i did that data wipe on my old account cause i forgot my pattern what do i do now

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        3 years ago

        Hey there, tiny.drako! We see that you are having trouble pairing your account with your device after factory resetting it. We understand how tedious this process is, and we're happy to look into it with you!

         

        • Could you please provide a screenshot or picture of what you're seeing when trying to pair your accounts?
        • Have you cleared your Bluetooth cache from your phone to ensure a stable connection when pairing?
        • Have you tried restarting your device?
          • To restart your device,
            • Hold the power button down for 10 seconds.
            • After at least 30 seconds, turn your device back on.

         

        Please provide as much information as you can about what you are experiencing. Once we have more information, we will be happy to continue looking into this with you!

    • Ardentish's avatar
      Ardentish
      Honored Guest
      2 years ago

      hi, the usb update menu will open on my screen, but as soon as i take my fingers off the power and volume buttons it turns on the headset and im not able to factory reset it. is my device defective? ive been having pairing issues since we bought it NEW

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 years ago

        Howdy Ardentish! We noticed that you are reaching out because you are experiencing some issues when trying to factory reset your headset. We know how important it is to be able to get into the fun world of VR and how having to deal with this can hinder that experience, so we'd love to help out with this! Below are the instructions for performing a factory reset on your Meta Quest 2:

        • Turn off your headset.
        • Hold the power and volume down (-) button on your headset down simultaneously until the boot screen loads on your headset.
        • Use the volume buttons on your headset to highlight Factory Reset and press the power button.
        • Use the volume buttons on your headset to highlight Yes and press the power button.

        Please ensure that you are holding the volume down button and the power button at the same time. This should bring up the screen that will allow you to select the factory reset option. Let us know if this helps to resolve your issue! We will be standing by just in case further assistance is needed. 

    • rania.van.2023's avatar
      rania.van.2023
      Honored Guest
      2 years ago

      Ok so i did it but than its saying no commands what do i do!

  • sky.cloud.2022's avatar
    sky.cloud.2022
    Honored Guest
    3 years ago

    THANK YOU!! We have successfully factory reset the Quest 2, and we got the device paired to the account! thank you again!!!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      3 years ago

      Not a problem at all, sky.cloud.2022! We're always glad to help out! If there's ever anything else we can help out with or if you have any questions that we could answer, please feel free to contact us again! 

      • THAFAMLIE's avatar
        THAFAMLIE
        Honored Guest
        2 years ago

        When the reboot screen pops up it disappears when I let the buttons go?

    • AliceinVRworld's avatar
      AliceinVRworld
      Retired Support
      2 years ago

      Hello there! You can reinstall the games you had before as long as your cloud backup was on. 

  • marykline's avatar
    marykline
    Honored Guest
    3 months ago

    @sky.cloud.2022 It sounds like you’re almost there, and the good news is that the cleanest fix is simply performing a full factory reset on the Quest 2 so all traces of the previous owner’s account are removed. Once you reset it, the headset will reboot as a fresh device and you’ll be able to pair it directly with your daughter’s Meta account through the app without the pairing errors you’re seeing now. A reset won’t harm the headset, and it’s exactly what Meta recommends when ownership changes, so once you do that, everything should finally work the way it’s supposed to.