Factory Reset Oculus Quest 2

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Hello, New here to everything related to VR.. & the Oculus Quest 2. I recently purchased a Quest 2 from a co-worker. Thought it made more sense to buy it pew-owned than to purchase it brand new, since I was giving it as a gift to my daughter for Christmas. Well, the person I purchased it from never deleted their account off of the device. So, when I got it all set up (or so I thought)... I made an account for my daughter on the app. I then tried to link the headset to the account I had made, but every time I would try to pair the headset to the app, it would always come back with an error, saying it couldn't pair the device. So, we are on the original owners account, and since we were on the previous owners account when it turns on.... we figured out we could go into the account settings and "shared" the device with my daughters meta account, so she could play a some games, until we could figure out how to pair the device to her account..... I need help trying to get the original owners account information off of the Oculus, so we can set it up under our information so we are able to use the oculus to its full potential, b/c as of right now there is a limited things that we are able to do.I again am new to doing anything in regards Any help would be greatly appreciated. *single mom on the struggle bus, just trying to figure this out, so my daughter can play her new system to its maximum potential* PLEASE SOMEONE HELP MEEEE! or I am very certain my next reach out will be an SOS, due to the emotional roller-coaster of a typical pre-teen!! LMAO

Thank you in advance!!

meta quest 2

MetaStoreHelpAnswer

Community Manager

Hey there, sky.cloud.2022! We can definitely understand your concerns with wanting to get rid of the previous owners account, and we'd be glad to help out! Here's the steps for performing a factory reset on the Quest 2:

From the Headset:

Power off the headset
Press and hold volume down & Power
This will boot into the USB Update Mode menu
Press volume button to move selection, press power button to make the selection
Navigate to Factory Reset and press the Power button
The device should now begin the Factory Reset process.

Let us know if you run into any issues, we'll be looking forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelpAnswer

Community Manager

Hey there, sky.cloud.2022! We can definitely understand your concerns with wanting to get rid of the previous owners account, and we'd be glad to help out! Here's the steps for performing a factory reset on the Quest 2:

From the Headset:

Power off the headset
Press and hold volume down & Power
This will boot into the USB Update Mode menu
Press volume button to move selection, press power button to make the selection
Navigate to Factory Reset and press the Power button
The device should now begin the Factory Reset process.

Let us know if you run into any issues, we'll be looking forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

T

tinydrako

New Participant

hey i factory reseted my oculus and i tried paring it to my new account it stays on the Loding screen and i did that data wipe on my old account cause i forgot my pattern what do i do now

MetaStoreHelp

Community Manager

Hey there, tiny.drako! We see that you are having trouble pairing your account with your device after factory resetting it. We understand how tedious this process is, and we're happy to look into it with you!

Could you please provide a screenshot or picture of what you're seeing when trying to pair your accounts?
Have you cleared your Bluetooth cache from your phone to ensure a stable connection when pairing?
Have you tried restarting your device?
- To restart your device,
  - Hold the power button down for 10 seconds.
  - After at least 30 seconds, turn your device back on.

Please provide as much information as you can about what you are experiencing. Once we have more information, we will be happy to continue looking into this with you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

S

skycloud2022Author

New Participant

THANK YOU!! We have successfully factory reset the Quest 2, and we got the device paired to the account! thank you again!!!

MetaStoreHelp

Community Manager

Not a problem at all, sky.cloud.2022! We're always glad to help out! If there's ever anything else we can help out with or if you have any questions that we could answer, please feel free to contact us again!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!