gray screen

43 replies
1056 views

After resetting my Quest3 to factory settings using the engineering menu, I'm experiencing the following issue: when I turn it on, the Meta logo lights up for a few seconds, then a white dot appears briefly in the middle of the screen, then disappears, and the entire screen turns gray. What should I do? There's no service center nearby. Could you please advise me on how to resolve this issue?

MetaStoreHelp

Community Manager

Hello zasonov !

Thank you so much for bringing this to our attention, we truly appreciate the time you've taken to share your experience. It sounds like you've been incredibly thorough in your troubleshooting, and we understand how frustrating this gray screen issue must be, especially after a factory reset.

To help move things forward, we recommend using our Software Update Tool. This tool is designed to assist with exactly these kinds of software-related hiccups. Simply follow the instructions provided at the link, and it will guide you through updating or restoring your headset’s firmware.

Please give it a try at your convenience, and let us know how it goes. We’re here to support you every step of the way and will continue to monitor the situation closely as our engineering team investigates further. If you are still having issues, please send us a private message and we will look into it further. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Z

zasonovAuthor

Up and Coming

Hello! You sent me a broken link, but I still tried flashing Quest3 through your website (https://www.meta.com/en-gb/help/quest/software_update/?view=prepare) and nothing helped. The problem still persists. Please suggest another solution.

Z

zasonovAuthor

Up and Coming

Do I have a right to know why my Quest 3 is so unrepairable that you (in private chat) recommend buying a new one?!! Or is it standard Meta policy to ask you to buy everything from them again as soon as a speck of dust settles on an item? If I sell my Quest 3 to a friend in Germany or Israel, will you replace it?

steve40

Honored Contributor

Someone in another thread also had the grey screen problem after a factory reset. It was caused by them having placed sticky tape over the proximity sensor. After they removed the tape, the headset worked 😁.